Syncing Memoji from iOS to Mac OS

Well, John, if you choose to get help from Apple, I hope you have better luck than I did—which was no luck at all. All I encountered was poor listening, therefore complete misunderstanding of my problem, followed by the rep's utter bafflement, and her finally giving me absolutely incorrect information. Easily the worst help experience I've ever had with Apple. My ultimate solution was to build a completely new Memoji on both my MacBook and iOS devices, using the new facial features and clothing options that were added since I originally built mine. I'd pick a feature like glasses, then count to see which frames I'd chosen on the Mac, then count to ensure I had the same option chosen on my iPhone. Voila! After about 15 minutes, my brute-force fix succeeded, and my Memojis were synced. I'm bugged that it didn't all just work the way it's supposed to, but not bugged enough to waste any more time trying to get help from Apple.

Well, I started a chat in Messages with support, and we went around the block a few times, but at least that guy seemed to understand what I wanted to do. He couldn't get it to work for me, so he passed me on to phone support, and I've been talking for 45 minutes to a woman who refuses to understand what I'm trying to do. She keeps wanting my to make my Memoji my photo ID by changing the photo I have on my card in Contacts. Then she asked the engineers for help, and relayed their response to me, which was this article on animated Memojis: Use Memoji on your iPhone or iPad Pro - Apple Support

As "proof" that I shouldn't expect my Memoji to sync to my Mac, she showed me this list of compatible devices: iPhone and iPad models that support Face ID - Apple Support and clearly the Mac is not listed. Problem is that neither my iPhone nor my iPad is on this list, yet they sync fine. So now I'm on another lengthy hold, but I don't think my chances are good of solving my problem, at least with this rep. I've asked to be passed on to someone who might listen to me long enough to understand the problem I'm trying to solve, but so far I'm just on my third lengthy hold. Very disappointing.

I am definitely signed in to the same Apple ID, and all my Messages are synced, but not my Memoji. I tried the Sync Now more than once, to no effect. I signed out of my Apple ID, signed in again, and pressed "Sync Now." No dice.

I don't know how long "noticeably slow" is, but it's been weeks since I updated to Monterey, and since then I've installed every system update made available. Guess I'll have to call the Apple doctor.

Not that it matters, but the chat in Messages was OK. The phone help was awful. And the final word? She told me that Memoji created on iOS won't sync to Mac. I would have to recreate my Memoji in Messages on the Mac. The reason is that "they're two different softwares." Honestly, I could have done that in the first place and saved myself an hour and a half trying to get help, but I thought from this and other threads that this should work as well as another other iCloud sync across MacOS and iOS. (For the record, I don't believe for a minute what she told me.)

Messages

Thanks for the suggestion, Jordan, but it had no effect.

Tried it more than once. It didn't help.