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How do you get to the apps and data screen and restore

How do you get to the apps and data screen and then restore your iPhone

iPhone 12, iOS 15

Posted on Apr 24, 2022 11:41 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 24, 2022 11:49 AM

What is the current status of the information that you are seeing on your screen? Is your screen frozen?


(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

1 reply
Question marked as Top-ranking reply

Apr 24, 2022 11:49 AM in response to 1954marley

What is the current status of the information that you are seeing on your screen? Is your screen frozen?


(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

How do you get to the apps and data screen and restore

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