Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a Macbook Pro that keeps disconnecting itself from the Internet. If I try to select my wifi after it disconnects, the computer tells me that my internet isn't working. I know that it's not my internet because my other connected devices continue to work. All of my software is up-to-date so I'm not sure what the problem is. Any ideas?
Thanks,
Rhonda
Could be a software app blocking activity, could be a bug in macOS, could be bad Wi-Fi hardware in the Mac, or could be Wi-Fi interference in the vicinity of the Mac. Could also be the Wi-Fi router.
Restart both the Mac and the Wi-Fi router, and try again.
Reboot the Mac into Safe Mode, as see if the problem persists. Safe Mode rebuilds various caches, and disables some of the more problematic add-ons.
… How to use safe mode on your Mac - Apple Support
If you have add-on security apps, add-on cleaner apps, add-on VPN client apps, add-on anti-malware, remove all that per the vendors’ instructions, restart, and try again.
Run hardware diagnostics.
Failing the above, download and run EtreCheck, and share the report to the clipboard. Then open a new reply here, and press the
Additional Text button (that looks like a printed page) to get a text input box big enough to paste the hardware and software configuration report here, and post that report here.
Could be a software app blocking activity, could be a bug in macOS, could be bad Wi-Fi hardware in the Mac, or could be Wi-Fi interference in the vicinity of the Mac. Could also be the Wi-Fi router.
Restart both the Mac and the Wi-Fi router, and try again.
Reboot the Mac into Safe Mode, as see if the problem persists. Safe Mode rebuilds various caches, and disables some of the more problematic add-ons.
… How to use safe mode on your Mac - Apple Support
If you have add-on security apps, add-on cleaner apps, add-on VPN client apps, add-on anti-malware, remove all that per the vendors’ instructions, restart, and try again.
Run hardware diagnostics.
Failing the above, download and run EtreCheck, and share the report to the clipboard. Then open a new reply here, and press the
Additional Text button (that looks like a printed page) to get a text input box big enough to paste the hardware and software configuration report here, and post that report here.
Disconnecting from the Internet
