error p37-smtp.mail.me.com
My mother-in-law’s iCloud email on her iPad suddenly doesn’t work and she’s received this message.
Any ideas of how to sort this, please?
Thank you.
iPad Air 2, iPadOS 14
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User profile for user:
Lager1
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Community Specialist
Hi Jessie051,
Welcome to Apple Support Communities. Let's try these steps first to see if you can get iCloud email working again:
- "Check your Internet connection. Open apple.com in Safari on your iPhone, iPad, or iPod touch.
- To see if you can receive mail for your iCloud email on another device, go to iCloud.com on a Mac or PC.
- Make sure that you turned on Mail in Settings on your iPhone, iPad, or iPod touch. Tap Settings > [your name] > iCloud and turn on Mail.
- Make sure that new data is pushed to your device automatically. In iOS 14 or later, tap Settings > Mail > Accounts > Fetch New Data, then turn on Push. In iOS 13 or earlier, tap Settings > Passwords & Accounts > Fetch New Data, then turn on Push.
Send an email to your account to see if Push is working.
In Fetch New Data, tap your iCloud account and turn on Push. You can only use Push with one account at a time. Turn your device off and back on.
If you still can't send or receive mail, turn off the settings in steps 3 and 4, restart your device, then turn them back on. "
If iCloud Mail isn't working - Apple Support
These are some basic steps that hopefully resolve the issue, but let us know if they do not, and we can take it from there.
Cheers!