Ok I have a 7 but my lady had a six and it don’t work anymore she’s trying to recover her Id from my iPhone but the support app won’t download. What do I do
iPhone 7, iOS 13
See the Apple Support article(s) below.
App Store, iTunes Store, or other Apple services - If you can't connect *
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch *
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from the backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
My apple support won’t download I erased memory and ha plenty how can I download the app support
