Smart Keyboard not connecting after update
Hi, my Smart Keyboard stopped working on IPad Pro. It feels that it happened after recent update. Anyone had a similar problem or solution? I reset already and try to reconnect without success
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Your Smart Keyboard ceasing to function shortly after a system software update is likely to be entirely coincidental.
As an initial step, disconnect your keyboard from your iPad and then perform a forced restart - as doing so will often resolve an isolated software issue:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
After restart, you can reconnect to keyboard. Has the problem been resolved - or do you see any reported connection errors?
If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, this alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification identified here.
The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. If within your one-year limited warranty, you would need to contact Apple Support or your retailer for assistance.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and keyboard: