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Smart Keyboard not working on iPad Pro 10.5 inch

I tried disconnecting and rebooting.


iPad mini, iOS 9

Posted on Aug 25, 2023 11:34 AM

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Question marked as Top-ranking reply

Posted on Aug 25, 2023 1:36 PM

Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


If you are unable to resolve the problem, you would be well advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and keyboard:

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Aug 25, 2023 1:36 PM in response to RS1974Oct

Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


If you are unable to resolve the problem, you would be well advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and keyboard:

Genius Bar Reservation and Apple Support Options - Apple


Smart Keyboard not working on iPad Pro 10.5 inch

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