Can't login to update phone

Question

Level 1

9 points

Can't login to update phone

How do I login to my phone? I opened app store, just to update my installed apps. When I want to update apps, it wants me to login. I cannot login because every time i enter user and pwd I get this message:

"this apple id has not yet been used in the itunes store. tap review to sign in". I tap review, nothing happens. Literally nothing. I get back to app store front still logged off.

How can I use my phone?!? I never experienced more issues than with iPhone? How can they sell half working product I really don't know.

This is like N problem so far and nothing related to bad hardware, only very badly designed workflows and software, that is missing like 70% options you would expect in 2022 ;)

So how can i login to my phone that only has wifi connection and no phone number/SIM inside. Can I actually use it for anything or shall I just throw it away? I really don't feel comfortable selling this **** to someone. It would make me feel like scammer.

Any help appreciated. I tried to login like 7 times and it's really annoying typing complex passwords on mobile phone screen. Really annoying.

iPhone SE, iOS 15

Posted on Apr 26, 2022 4:45 AM

Reply

Answer 1

Top-ranking reply

Iafeef

Level 7

26,053 points

Apr 26, 2022 4:58 AM in response to dossidos

Hey there,

I understand that when you clicked on a review you didn't see anything right? try restarting your phone exactly as described in this article ☞ Restart your iPhone - Apple Support

after that See this discussion ☞ This Apple ID has not yet been used with … - Apple Community

Reply

Answer 2

dossidos Author

Level 1

9 points

Apr 26, 2022 8:51 AM in response to Iafeef

I contacted apple. I was 1h long call. Nothing we tried didn't work. At the end I ended up reseting and deleting data from my phone. We tried to restore it from iTunes/Music app. Nothing happened. I hope it will work now, just setting it. Will let you know. Even at apple they admitted it's f....g weird.

Reply

Answer 3

Iafeef

Level 7

26,053 points

Apr 26, 2022 6:52 AM in response to dossidos

This is a bit strange, restarting the phone should fix this issue (frequent pages), if you have another iPhone or iPad, try signing in to the App Store with your Apple ID. Which you had this problem with and complete its preparation there. If the same happens, your next step will be to Contact Apple Support.

Reply

Answer 4

Iafeef

Level 7

26,053 points

Apr 26, 2022 7:30 AM in response to dossidos

These are the reasons that will disabled your account, you seem to have done one of them:

Too many unsuccessful login attempts
VPN (Virtual Private Network) usage
Consistent transactions
Session Times Out
Disobeying Terms & Conditions

To fix it you should to contact Apple Support

Reply

Answer 5

dossidos Author

Level 1

9 points

Apr 26, 2022 5:13 AM in response to Iafeef

I doens't help. It starts load some page, then it gives me option use existing id. I enter it again and it loops round and round those menus? Why is this even happening? Funny part is I don't even need nor want iTunes. If I can just remove that app from system would be awesome.

Any other ideas, how can I get into my phone?

Reply

Answer 6

dossidos Author

Level 1

9 points

Apr 26, 2022 6:11 AM in response to Iafeef

I left it off like 10 minutes. Still looping. It wants me to login, then it bothers that this account was never used with itunes, then it gives option create new or use existing or cancel. I tryed use existing, it just gets back to previous page, and if I use new, it says that account with this email already exist :D I really don't know what to do :)

Can't really understand what is wrong. Because there is no feedback from the app. I cannot figure it out, but I know I bought this phone last year as my main phone and immediately had problems with it. Very weird problem, it showed wrong caller sometimes. Instead showing me caller ID, it showed me last viber caller id instead. So I once answered to wrong person that i didn't want to talk to and since then I don't use this iphone. Now I would like to use it as wifi network device only, but cannot login to update apps :D WTF really!

Reply

Answer 7

dossidos Author

Level 1

9 points

Apr 26, 2022 7:04 AM in response to Iafeef

It really is. I guess apple have some issues, since I managed to login to itunes now. And also I managed to login to iphone finally. But now I have a different problem. When I want to update my apps it says:

"Your account has been disabled in the AppStore and iTunes.".

what is this :D

Reply

Answer 8

dossidos Author

Level 1

9 points

Apr 26, 2022 5:03 AM in response to Iafeef

Exactly as you described, I'll try solution. Thank you so far ;)

Reply

Answer 9

Iafeef

Level 7

26,053 points

Apr 26, 2022 5:23 AM in response to dossidos

Log out of your account then restart your phone again with the same steps mentioned in the article and make sure when you stop your phone you wait 30 seconds after that turn it on again!

Reply