Bank of America App

Hi judithfromel,

You can tap the icon for the app to open it. The guide here has a helpful visual and the steps for opening apps: Open apps on iPhone

If you don't see the app on your Home screen, check the App Library: Find your apps in App Library on iPhone

Cheers!

Thanks for that info. For this specific problem, try the troubleshooting here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If you still have issues, deleting the app, restarting your iPad, then reinstalling the app would be the last step.

If the issue remains after the troubleshooting article and deleting and reinstalling the app, and other apps work properly as you expect, then you will need to contact the app developer for more help with their app: How to contact the app developer

Cheers.