home pod will not join my wifi network

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home pod will not join my wifi network

My home pod will not join my wifi network

HomePod, 15

Posted on Apr 27, 2022 6:22 AM

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Answer 1

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turingtest2

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274,424 points

Apr 27, 2022 7:54 AM in response to Scotchman2926

Your Wi-Fi router needs to be set up with WPA/WPA2 wireless security and with any client/access point/wireless isolation/security feature turned off. In addition you need to disable private address mode for your iPhone on this network. See Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support.

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Answer 2

turingtest2

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274,424 points

Apr 27, 2022 1:28 PM in response to Scotchman2926

Occasionally automatic router updates have been known to enable the wireless security features I referred to earlier. You might double check your router's settings just to confirm nothing there is contributing to the problem. Likewise Apple's troubleshooting usually involves updating to the latest version of iOS and perhaps resetting your network settings, so worth checking for certain that private Wi-Fi addressing (the default option) hasn't somehow become enabled. You need to have Bluetooth enabled to set up HomePod. When you try to follow the steps in Set up and use HomePod mini and HomePod - Apple Support or the Press top of HomePod to reset it steps from Reset HomePod - Apple Support where do you get stuck, and are there any error messages?

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Answer 3

turingtest2

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274,424 points

Apr 27, 2022 2:20 PM in response to Scotchman2926

Use the Press top of HomePod to reset it steps from Reset HomePod - Apple Support to reconfigure the HomePod to work on your local network.

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Answer 4

Apr 27, 2022 7:59 AM in response to turingtest2

That is really not my problem, this is my second HomePod, since my first one just quit on me. Took the original one to Apple and they sent me a new one. My wifi security hasn't changed.

I do appreciate your response.

Thanks

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Answer 5

Apr 27, 2022 12:41 PM in response to turingtest2

Yeah, that is what I ended up doing. Apple support on the phone was very helpful. I had to go to an Apple store, that’s where everything went wrong. They were not helpful and in fact screwed my HomePod up even more. Now it won’t recognize my iPhone. Very frustrating

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Answer 6

Apr 27, 2022 1:58 PM in response to turingtest2

I took it to the Apple store and they were able to reset it and we got it to join the Apple store wifi. the problem became that now it is set to the Apple store wifi, they didn't reset the rest and put it in pairing mode, they were too busy trying to figure out who was going to lunch. S

So I am unable to reset it now. I was on the phone with Apple support for about an hour and she finally figured out what the Apple store did and didn't do. I have to make another trip to that store to get it fixed again, hopefully.

I did double-check the router settings and everything is the way it is supposed to be.

I appreciate the ideas.

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Answer 7

Apr 27, 2022 6:24 AM in response to Scotchman2926

Have you followed the steps in Set up and use HomePod mini and HomePod?

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Answer 8

turingtest2

Level 10

274,424 points

Apr 27, 2022 11:29 AM in response to Scotchman2926

Try If you can’t set up HomePod - Apple Support.

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Answer 9

Apr 27, 2022 6:26 AM in response to David McKinlay

Yes, I have. This is a replacement HomePod from Apple. My first one just quit playing. Now this one will not join my wifi. I have tried restarting my wifi network also.

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home pod will not join my wifi network

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