'important carrier message unlock iphone to view message'

Hello, I have updated my iphone and I get this message 'important carrier message unlock iphone to view message' whenever I should confirm my identity to an online bank or official/governmental website.


Before I could confirm the access without unlocking the iphone, but now I should unlock the iphone and when I do this I can not find the original message to confirm the access to the site I wanted to get access to. As these messages are time sensitive, I miss the opportunity and I get error in that website for access.


It is so weird. Please help to solve this problem.

Thanks in advance,

Regards,

iPhone 5, iOS 10

Posted on Apr 27, 2022 11:18 AM

Reply
10 replies

Apr 28, 2022 11:09 AM in response to Philosophosa2z

Thanks for reaching out, Philosophosa2z.


It looks like you're getting an unexpected message, and you're unable to locate it after unlocking your device. We can help.


First, let's see if there is any improvement if you Restart your iPhone. This step can often resolve intermittent issues.


If you're not seeing any improvement, you may want to also check with your carrier and see if a replacement SIM helps. The messages you're seeing sound like they are being sent by your cellular provider, and there might be something on their end causing the behavior.


If you continue seeing the behavior after that, you may want to report the issue to Apple. You can use this link to Contact Apple for support and service.


Hope that helps!


Take care.



May 26, 2022 9:57 PM in response to nasakos

Hello,


Acctually I could not solve the issue. It began after updating Iphone. I belive it was intended to help security, but it causes more peoblem.


for me I know when I get this message( when I am in a website that needs my identification).

a. I just unlock iphone before go to that site ( which is not a resolution).

b. I do not unlock my iphone with passcode when this message come up. I use finger touch (sometimes it works and I can confirm my identification).


otherwise I waste so much time to get in a website!


I hope everyone who had this problem communicate this with customers service.


Regards,

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'important carrier message unlock iphone to view message'

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