Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
For awhile now my iPad Pro crashes a lot. Open an app and boom I get a purple? screen and it goes black and reboots. It does it in the web or apps. I has 64 gb used of 1 TB. I’ve offloaded a lot apps I barely use. But it persists. I can’t believe storage is an issue here. It’s running iPadOS 15.4.1. Getting incredibly frustrating. How do you know if it’s a hardware problem?
iPad Pro 11-inch Wi-Fi
You can Erase All Content & Settings from iPad settings - but not perform a Factory Restore. Only the latter will completely reinstall the Operating System - and will require either a PC or Mac to download, unpack, verify and re-flash the Operating System.
You can Erase All Content & Settings from iPad settings - but not perform a Factory Restore. Only the latter will completely reinstall the Operating System - and will require either a PC or Mac to download, unpack, verify and re-flash the Operating System.
tony.d. wrote:
Well that be good but I’m no where near one. I’m tempted to to wipe it and reinstall. But I’d like to know if it’s a common problem. Like too many apps open? Can that effect it?
No, this doesn’t seem to be a common problem - or at least, it is not commonly reported here.
If you don’t have access to an Apple Store or Apple Authorised Service Provider (AASP) where your iPad can be tested and evaluated, then your options are somewhat limited.
Certainly, restoring your iPad to Factory Settings would be an excellent diagnostic step - as in so doing you will be completely erasing the iPad of all data and settings, in addition to installing a fresh copy of the most recent version of iOS/iPadOS that is supported by your iPad.
So as to preserve your valuable data, before proceeding, you would be well advised to ensure that you have an up-to-date iCloud or iTunes backup:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are ready to proceed, you can follow this Factory Restore process, for which you will need access to either a PC with iTunes installed, or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS):
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
As the Factory Restore process concludes, you will have opportunity to restore data from your iCloud or iTunes backup. At this stage, for diagnostic purposes, you might be best advised to skip restoration of your data at this time - instead setting-up as a new iPad. This will allow you to fully set-up afresh, excluding your data or settings as a possible cause of system instability.
If difficulties persist after setup, then your iPad has a fault that requires attention - and can be returned to Apple or an AASP for repair:
iPad Repair - Official Apple Support
Otherwise, if the iPad is functioning normally, you can restore your data and settings from your iCloud or iTunes backup:
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Having restored your data/settings from your backup, if instability returns, then you have demonstrated that the problem lies within your data or settings. If the iPad remains stable, then an OS corruption has been resolved through reinstalling the Operating System.
I get it. You can’t do a factory restore straight from the iPad? I don’t have a desktop machine right now. Waiting on Apple to decide what they’re doing with their iMac line up (a different post all together). My MacBook went toast last year and I’m just driving an iPad Pro right now.
So basically Apple touts the iPad, especially the Pro versions as an alternative to a laptop but if it needs to be “refreshed” you need Mac or PC. So I should have a MacBook lying around just in case my iPad goes wonky. I love the device. It’s amazing for editing photos. But this is a deal killer.
Reseting the iPad - or erasing user-data and settings - does not replace (i.e., reinstall a fresh copy of) a potentially corrupt OS.
tony.d. wrote:
Well that [would] be good but I’m no where near one.
In that case, start here.
tony.d. wrote:
How do you know if it’s a hardware problem?
Visit an Apple Store or Authorized Apple Service Center and let them check.
Well that be good but I’m no where near one. I’m tempted to to wipe it and reinstall. But I’d like to know if it’s a common problem. Like too many apps open? Can that effect it?
How’s that different from the Transfer Or Reset Erase options on the iPad? Just curious
You can use a Mac (with iTunes or Finder - as appropriate for the installed version of macOS) - or a PC (with iTunes installed).
My 11” iPad Pro is constantly crashing.
