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I have my focus status on and have a select few that I have allowed to receive messages from but I’m still getting messages from people who are not on the approved list. How do I silence notifications from people and get them the message that I have notifications silenced if my focus status isn’t working like it’s supposed too? I can’t find anywhere to put people on a silenced list.
iPhone X
Thank you for your response however I have all this set up when I set up my focus. I set my focus up so only certain people could contact me during the time my focus was on and I even turned off the time sensitive option however I’m still getting messages from people who are NOT on my approved list, including junk mail messages. As noted in my first response I’m trying to find out how I can fix my focus so that the people NOT on the approved have their notifications silenced when my focus is on. I’ve even reset my phone and tried setting up a whole new focus after deleting the previous focus but notifications are still coming through with sounds and everything.
Thank you for your response however I have all this set up when I set up my focus. I set my focus up so only certain people could contact me during the time my focus was on and I even turned off the time sensitive option however I’m still getting messages from people who are NOT on my approved list, including junk mail messages. As noted in my first response I’m trying to find out how I can fix my focus so that the people NOT on the approved have their notifications silenced when my focus is on. I’ve even reset my phone and tried setting up a whole new focus after deleting the previous focus but notifications are still coming through with sounds and everything.
Hello, Tackels.
Thanks for getting back to us here in Communities.
If you use the Do Not Disturb Focus, do you still see notifications and messages from non-approved contacts? Also, check and confirm none of these contacts are set to emergency bypass: Set up Focus on iPhone - Apple Support
•Choose people you want to receive notifications from (if any) during this Focus: Tap People or Add Person, select contacts, then tap Done.
•Choose whether you want to receive calls during this Focus: Tap Calls From, then select an option—Everyone, No One, Favorites, or All Contacts. To allow repeated calls (two or more calls from the same person within three minutes), turn on Allow Repeated Calls. Then tapat the top left.
Note: Regardless of your Focus settings, calls from your emergency contacts will always come through. See Allow calls from emergency contacts when notifications are silenced.
•Choose apps you want to receive notifications from (if any) during this Focus: Tap Apps or Add App, select apps, then tap Done.
•Choose whether you want to allow all apps to send you time-sensitive notifications immediately during this Focus: Turn on Time Sensitive, then tap
Allow calls from emergency contacts when notifications are silenced
You can allow sounds and vibrations from emergency contacts to come through even when your iPhone or notifications are silenced.
1. Open Contacts.
2. Select a contact, then tap Edit.
3. Tap Ringtone or Text Tone, then turn on Emergency Bypass.
Or, create a Medical ID and identify an emergency contact."
Make sure you're using the latest iOS version: Update your iPhone, iPad, or iPod touch - Apple Support
If these additional steps still don't help, contact Apple Support.
Cheers!
Thanks for reaching out, Tackels.
It sounds like you're having trouble with your Focus. We can help.
Let's go ahead and follow the steps in Use Focus on your iPhone, iPad, or iPod touch to make sure you only have the contacts you want to have listed.
Give that a try, and see if there is any improvement.
Take care
Focus status in but still getting messages
