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A1708 logic board problems. MacBook does nothing except the fan sometimes runs. What to do?

Got a 2017 13" A1708 MacBook Pro with a processor killed by spilled hot tea. Apple replaced the processor for $700+. After a little over 90 days, the new one died. Apple said "another $700+ to repair. Seems to be time to switch to Windows. My 2021 laptop has Intel i7 processor, 500GB SSD, 16GB RAM and cost $800.



MacBook Pro

Posted on Apr 27, 2022 10:16 PM

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Posted on Apr 28, 2022 6:29 PM

If the replacement Logic Board failed within a week or so (maybe two), then sometimes contacting Apple support or perhaps even Apple corporate may help as they have been known to make coverage exceptions in the past. However, it would be even better if the AASP would do this for you on your behalf by escalating the issue to their GSX service agent contacts at Apple since they can argue the technical reasons why Apple should grant a repair coverage exception. Of course it depends on the exact details which the tech may or may not have communicated to you correctly. Years ago Apple would have provided a coverage repair exception if a failure occurred within a week or two of expiring coverage, but in recent years Apple is much less likely to do so. It never hurts to try though.


Something else to consider.....perhaps a cable or external device was damaged by the original liquid damage incident. Maybe directly, or perhaps even indirectly by having the liquid damaged laptop causing damage to the cable or external device. This damaged cable or external device then damaged the repaired laptop. I have seen things like this happen from time to time. Unfortunately there is usually no way to determine this until it happens again which gets very expensive for someone (Apple or the user).

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Question marked as Top-ranking reply

Apr 28, 2022 6:29 PM in response to cinemajohn

If the replacement Logic Board failed within a week or so (maybe two), then sometimes contacting Apple support or perhaps even Apple corporate may help as they have been known to make coverage exceptions in the past. However, it would be even better if the AASP would do this for you on your behalf by escalating the issue to their GSX service agent contacts at Apple since they can argue the technical reasons why Apple should grant a repair coverage exception. Of course it depends on the exact details which the tech may or may not have communicated to you correctly. Years ago Apple would have provided a coverage repair exception if a failure occurred within a week or two of expiring coverage, but in recent years Apple is much less likely to do so. It never hurts to try though.


Something else to consider.....perhaps a cable or external device was damaged by the original liquid damage incident. Maybe directly, or perhaps even indirectly by having the liquid damaged laptop causing damage to the cable or external device. This damaged cable or external device then damaged the repaired laptop. I have seen things like this happen from time to time. Unfortunately there is usually no way to determine this until it happens again which gets very expensive for someone (Apple or the user).

Apr 27, 2022 10:45 PM in response to cinemajohn

In my experience, I would find it odd that a processor replacement would be required more than once within such a short amount of time. It would make me believe that the diagnosis and initial repair was not done properly. As such, I would raise it up with Apple management to try to get this resolved.


Not knowing what path you took for this repair (took it into an Apple Store or opened a repair ticket and sent it in), would tend to change what the best course of action for you to take at this stage.


As I'm sure you were told, Apple does not cover liquid damage with their standard hardware warranty, and only offer some financial relief if you had an active AppleCare+ plan. Since you have a 2017 model, I'm guessing neither are still available to you.

A1708 logic board problems. MacBook does nothing except the fan sometimes runs. What to do?

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