AirPod Pro will not reset. green light will not change to white or amber.
AirPod Pro - What is the issue if green light will not change to white or amber after holding down the reset button for more than 30 seconds?
User profile for user:
genieen16
User level:
Community Specialist
Hello nmklwenger,
We understand you're trying to reset your AirPods. To be sure, are you completing the following steps: How to reset your AirPods and AirPods Pro - Apple Support. Here's a run-through of the steps:
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case.
4. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the More Info buttonnext to your AirPods. (If you don't see your AirPods in Settings > Bluetooth, just go to the next step.)
5. Tap Forget This Device, and tap again to confirm.
6. With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen.
We hope these steps help you out.
Kind regards!