I have no active subscriptions but they keep attempting to charge me

I have no active subscriptions and my latest one is past the expire date and yet for some reason I can’t update my payment information for the reason of having an active subscription. I can’t download anything until I pay but I don’t want a renewed subscription.

iPhone 12, iOS 15

Posted on Apr 29, 2022 7:59 AM

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Question marked as Top-ranking reply

Posted on Apr 29, 2022 6:01 PM

You have defaulted on a payment.


You need to speak to Apple directly to resolve this issue. Until you do your account will remain frozen.


1-800-MY-APPLE


M1 Mac mini, macOS 12.3.1; Watch, series 5 GPS/cellular, watchOS 8.5.1; iPad Pro 2nd Gen, iPadOS 15.4.1; iPhone 12 Pro, iOS 15.4.1; TV 4th Gen, tvOS 15.4.1; HomePods, audioOS 15.4.1 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Apr 29, 2022 6:01 PM in response to Bix_

You have defaulted on a payment.


You need to speak to Apple directly to resolve this issue. Until you do your account will remain frozen.


1-800-MY-APPLE


M1 Mac mini, macOS 12.3.1; Watch, series 5 GPS/cellular, watchOS 8.5.1; iPad Pro 2nd Gen, iPadOS 15.4.1; iPhone 12 Pro, iOS 15.4.1; TV 4th Gen, tvOS 15.4.1; HomePods, audioOS 15.4.1 and Airport Express w/ Airplay 2

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I have no active subscriptions but they keep attempting to charge me

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