How to quit a download that is not responding

My iMac is stuck on black screen with less than a minute

Windows, Windows 6

Posted on Apr 29, 2022 12:13 PM

Similar questions

beachball Very slow 2019 iMac 21.5". Restarts and program loading are very slow. Etrecheck says kernel panics with advice to share report. Any help greatly appreciated. Recent upgrade to Ventura but existed before.
3478 10
Errors while updating from 11.7.2 Big Sur to Ventura 13.1 or Monterey 12.1 macOS Big Sur Version 11.7.2 MacBook Pro (16-inch, 2019) 2.6 GHz 6-core Intel Core i7 16 GB 2667 MHz DDR4 Intel UHD Graphics 630 1536 MB I have been trying to complete the newest software update. I have not been updating regularly which I am assuming may be one of my problems. I tried to upgrade to macOS Ventura 13.1, which is what shows when I got to software update in system preferences. I get this error every time I attempt the upgrade. I have restarted, restarted in safe mode, as well as tried to reinstall the Mac OS from recovery mode. None of it works. Always the same result. I have used WiFi and ethernet. I've scoured this board to try and find a fix. When I am try it in recovery mode it gives me this status bar screen: But doesn't move from that. It stays "about 2 hours and 21 minutes remaining" for about 20 minutes and then it gives me this error: I tried to move from Big Sur to Monterey thinking that perhaps I needed to go from 11 to 12 before 13. This is the error I get when I try to upgrade to Monterey: “The operation couldn’t be completed. (PKDownloadError error 8.)" I'm not sure what is wrong and I would love any advice on how to fix this. I appreciate any help! Thanks!
4385 19

1 reply

Tesserax

Level 10

160,080 points

Apr 29, 2022 12:18 PM in response to Rosaria61

See if any of the following articles can help:

If an error occurred while updating or installing macOS - Apple Support
What to do when a macOS update goes wrong (macOS 10.13-11.0) - The Eclectic Light Company

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to quit a download that is not responding

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up