IPad screen becoming randomly unresponsive

Brand new iPad Pro A2459. I’m using it with a Magic Keyboard and Logitech mouse. The screen gets randomly frozen and stops responding. I have tried restarting many times to no avail. Product is still under warranty. Is this a hardware problem and should I try to replace it?

Best,

Prottusha

iPad Pro, iPadOS 15

Posted on Apr 30, 2022 3:28 AM

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1 reply

giantcat

Community Specialist

May 1, 2022 8:15 AM in response to Prottusha

Hi Prottush,

Welcome to Apple Support Communities. We're glad to help. You can follow the steps here for an unresponsive screen: If the screen isn't working on your iPhone or iPad.

Hope that helps.

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IPad screen becoming randomly unresponsive

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