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Level 1

14 points

Cannot print or create PDF from TurboTax with MacOS Monterey 12.3.1

When I try to Print my return or Preview from TurboTax 2021 with version 12.3.1 of the MacOS on my iMac (2017), TurboTax shuts down instantaneously. When I try to Save to PDF no file is created. I had no problem doing this 6 weeks ago when I was still on Monterey 12.2.1. Also, I have no problem Printing or Saving when I used a different Mac running MacOS 12.1. And now I cannot reprint my 2020 return from TurboTax 2020 either. Six hours on the phone with TurboTax support, including two remove/reinstalls, and no resolution. I’m convinced there is a conflict between the current release version of Monterey and TurboTax. Has anyone else experienced this problem?

iMac 21.5″, 12.3

Posted on Apr 30, 2022 5:15 AM

Best reply

ku4hx

Level 7

23,532 points

Posted on Apr 30, 2022 1:01 PM

I had the problem several years ago and the problem turned out to be a font issue. Sorry to say I don't remember the fix, but though this tidbit might help.

I have a local version of TT 2021 running on two iMacs ... 2015 ands 2020 both with Monterey 12.3.1, so the problem is fixable.

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Cannot print or create PDF from TurboTax with MacOS Monterey 12.3.1

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