How to chat with live Apple Customer Support agent?

Where can I chat with a live agent or Customer Support?


[Re-Titled by Moderator]

MacBook Air 13″, macOS 12.3

Posted on Apr 30, 2022 3:23 PM

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Question marked as Top-ranking reply

Posted on Jun 24, 2023 2:04 PM

Fleecytundra wrote:

They double charged me on the app store


Use the Support link in the lower left corner of this webpage, and chat or call Apple as available. We can’t access your Apple ID and balance. Apple can.

162 replies

Jun 27, 2023 8:20 AM in response to Fleecytundra

Fleecytundra wrote:

I got charged twice for the same app same fee


You can certainly tell us you’ve been charged twice for some purchase, but:


1: WE ARE OTHER USERS LIKE YOU, AND NOT PEOPLE THAT WORK FOR APPLE.


2: WE CANNOT RESOLVE NOR REFUND A DOUBLE CHARGE.


3: YOU WILL NEED TO DISCUSS THIS DOUBLE CHARGE DIRECTLY WITH APPLE.


To contact Apple, tap or click ➡️➡️➡️ Official Apple Support ⬅️⬅️⬅️ and chat or call as available.


Aug 25, 2023 8:14 AM in response to haufromseattle

haufromseattle wrote:

No


Hello and welcome to the discussion.


The posting you’re replying to is a year old, and hopefully they have resolved their issue. I’m not sure if yours was intended as a reply to that, or as a new question.


If you have a question that other users (us) might answer, please post it, and some background and details.


If you have a question for Apple and wish to chat that with them, here are some options: Contact Apple for support and service - Apple Support

May 7, 2023 5:56 PM in response to ariyan209

ariyan209 wrote:

I bought a AirTag from New Zealand Apple Store online and I request to deliver the product to my Fiji address


Apple does not ship purchases internationally, so you will want to confirm whether there was a payment deducted from your account. If there was a deduction, chat with Apple Support. Use the Support link in the lower left corner of this webpage. If there was no payment deducted, it would appear the shipment was blocked.


Per Apple NZ: The Apple Online Store New Zealand sells and ships items only within New Zealand. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.

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