How to chat with live Apple Customer Support agent?

richfrommanhasset wrote:

my older wireless keyboard won't sync with my Mac Mini since I did the most recent Ventura upgrade. keyboard worked this morning. I upgraded Ventura. It won't sync now. I changed the batteries

Make sure the keyboard power switch is on. (I’ve made this mistake myself.)

Restart the Mac (mini with Apple silicon) or reset both the SMC and reset NVRAM (mini with Intel), and try again.

Here is what Apple suggests:

… If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support

Some of the Apple rechargeable wireless keyboards had a Lightning port used for pairing. If yours has this Lightning port, scrounge a Lightning cable and if it works while wired to the Mac. Given the battery swap, I’m going to guess yours lacks an option to cable the keyboard.

Otherwise, the keyboard or maybe the Mac Bluetooth may have failed. Make an appointment and bring it all into Apple for a look.

luann200 wrote:

I know how to change my payment card BUT it won’t let me put in the exp. Date!

Those expiration dates usually update automatically, from the tie-in with the card issuer.

Apple references those automatic updates of the expiration date here:

… Change or remove the payment cards that you use with Apple Pay - Apple Support

If that update does not happen, remove the expiring card, and add the newly-issued card.

stany112 wrote:

I have iPhone 8 Plus I forgot passwords and. Also forgot security answers I want to log out that iPhone

Here is what to do:

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Apple’s I Forgot Service

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

As for one of the the usual problems here, it’s with Activation Lock, and Activation Lock is intended as a theft-deterrent mechanism. A theft deterrent that is easy to bypass would not be much of a deterrent.

Nobody here in the Apple Discussion Forums can help you clear Activation Lock.

To clear an Activation Lock, you will need the password of the associated Apple ID, or the original purchase receipt and a discussion with Apple Support, or similar proof of ownership.

If this device was recently purchased and the seller is still available, contact the seller for remediation or for refund. A remote unlock using iCloud is available to the person with the Apple ID holding the Activation Lock, if that person is still available and is inclined to unlock this device.

Again, only the person with the credentials to the Apple ID holding the lock, or Apple, can clear this lock. For Apple to clear the lock, you will have to provide a receipt with proof of original purchase and with matching serial number or IMEI, legal paperwork from an inheritance, or other similar proof of ownership materials.

For recovering access to your own Apple ID, see the links earlier in this reply.

If this iPhone was part of an estate and you are the heir:

How to request access to a deceased family member's Apple accounts - Apple Support

Purchasing devices with Activation Lock is unfortunately far too common. These are scams, and other fraudulent sales. These locked devices will not be useful to you, and are probably best recycled. See the following link for more info:

The All Too Common SAD Reality of Buying a Used iPad/iPhone

ariyan209 wrote:

I bought a AirTag from New Zealand Apple Store online and I request to deliver the product to my Fiji address

Apple does not ship purchases internationally, so you will want to confirm whether there was a payment deducted from your account. If there was a deduction, chat with Apple Support. Use the Support link in the lower left corner of this webpage. If there was no payment deducted, it would appear the shipment was blocked.

Per Apple NZ: The Apple Online Store New Zealand sells and ships items only within New Zealand. You may not export any products purchased at the online Apple Store. The Apple Store sells and ships products to end user customers only. Notwithstanding order confirmation Apple may cancel any order where it has reasonable grounds to believe the product is not being purchased for end use.

Area51aet77 wrote:

Hi I’m looking to leave positive feedback or take a survey of the professionalism of the support advisor who just helped me. I have a cash number Is there anyway I can take a Siri?

I'm not aware of a feedback link specifically for Apple Support.

You can call Apple Corporate HQ at +1 (408) 996–1010, and let them know.

That telephone number is from: Contact - How to Contact Us - Apple

SDavid59 wrote:

I have someone charging me from Apple for something I know nothing about. Charging my Credit Karma debit card multiple times. How can I find out who's doing this. All is unauthorized.

If the charges are not appearing in your billing info for any of your Apple IDs, it would then appear your payment information has been compromised and you will want to contact your financial provider and notify them of the apparent fraud.

Here is how to check your billing: Subscriptions and Billing - Official Apple Support

akam165 wrote:

there is problem when buying a program my Apple ID he says (your purchase could not be complete)

The full message is:

Your Purchase Could Not Be Completed

For assistance,

contact iTunes Support at www.apple.com/support/itunes/ww

I would suggest contacting iTunes Support, using that provided contact link.

Fleecytundra wrote:

I got charged twice for the same app same fee

You can certainly tell us you’ve been charged twice for some purchase, but:

1: WE ARE OTHER USERS LIKE YOU, AND NOT PEOPLE THAT WORK FOR APPLE.

2: WE CANNOT RESOLVE NOR REFUND A DOUBLE CHARGE.

3: YOU WILL NEED TO DISCUSS THIS DOUBLE CHARGE DIRECTLY WITH APPLE.

To contact Apple, tap or click ➡️➡️➡️ Official Apple Support ⬅️⬅️⬅️ and chat or call as available.

terrygomez2004 wrote:

i was billed 39.99 for a game called elevance and i did not request to renew it when i added my new visa card for storage space the next day i notice 39.99 from apple for the game so i unsubscribed

The question here is unclear.

Maybe this? Request a refund for apps or content that you bought from Apple - Apple Support

In various cases, trial subscriptions and such must be cancelled the day before the renewal date at the latest to avoid potentially crossing the cancellation request and the automatic renewal.

shwetha289 wrote:

hi

Hello and welcome.

This is a discussion forum, and not a chat, so replies can be delayed.

If you have a question that other users (us) might answer, please post it and some background and details.

If uou have a question for Apple, here are some options: Contact Apple for support and service - Apple Support

haufromseattle wrote:

No

Hello and welcome to the discussion.

The posting you’re replying to is a year old, and hopefully they have resolved their issue. I’m not sure if yours was intended as a reply to that, or as a new question.

If you have a question that other users (us) might answer, please post it, and some background and details.

If you have a question for Apple and wish to chat that with them, here are some options: Contact Apple for support and service - Apple Support

Jmernst6 wrote:

My photos will delete automatically? Is there a setting I need to change ?

Which photos, and which app?

Photos typically don’t get deleted automatically, absent the end of some photo hosting service or such, or absent photos having been deleted once from Photos app or such and not yet aged out or manually permanently deleted from the Deleted Photos album.

The Apple My Photo Stream service shut down in July, and anything that had been stored there is gone.

History: About iCloud Photos and My Photo Stream - Apple Support

If you’re referring to some other deletion, or some other service, which one?

i got a new phone and I have EarPods but they worked just fine. Recently I lost my AirPods for a day and I found them again. Nothing ever happened to them but they sound really low no matter how high my volume is. I cleaned my AirPods and they still are low

Maybe this Customize headphone audio levels on your iPhone or iPad - Apple Support helps?

davon55 wrote:

A family member invited me to use their Apple credit card. How do I add the Apple credit card to my wallet

Here is (among other Apple Card Family related information) how to accept the invitation:

Set up Apple Card Family and add a co-owner and participants - Apple Support

elote16 wrote:

I can’t hear people on the phone and they can’t hear me when I answer from my watch

Here is what to do: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Beyond that, you’re probably headed for a discussion directly with Apple Support, per that article.