How to chat with live Apple Customer Support agent?

lauri190 wrote:

Hi, I just purchased and received the apple watch 8 and then the 9 is now out. How can I exchange it?

Did you buy it from Apple within the last 14 days? If so, gather up all the parts, the packaging and the receipt and take it back to the Apple Store. If you ordered online, see the instructions here:

Returns & Refunds - Shopping Help - Apple

SohybAbdullah wrote:

I have a iPad and for some reason it stopped working what can I do about it

Initially: If your iPad won't turn on or is frozen - Apple Support

Then depending on the age and the issue, the usual options are to repair, or to replace and recycle.

Use the Support link in the lower left corner of this webpage, and chat or call Apple Support as available.

shwetha289 wrote:

Hi can I trade in my phone which I purchased in India but I want yo trade in in uSa

I’d expect the iPhone would be accepted for recycling. For determining trade-in credit offered if any, you will want to use the Apple purchasing or Apple Trade-in website to learn if Apple will accept that iPhone for trade-in in the US. That website used to request the iPhone serial number as part of its sequence, which will identify its origin.

Apple Trade In - Apple

DAMANNING144 wrote:

I switched carriers and they were unable to activate as phone is now locked. Previous carrier says they did not lock it. How do I unlock it?

The carrier holding the carrier lock is the only entity that can unlock it.

How to unlock your iPhone for use with a different carrier - Apple Support

If you’re not located in a country or region where Apple or Apple resellers operate, or if you are in a country presently under an embargo, then there will be issues contacting Apple. This can also limit access to Apple iCloud services and the ability to make payments.

You can either ask your (technical) question here, or can potentially relocate to a country or region where Apple or Apple resellers operate, or ship your (failing?) device to a country or region where repairs are available, or other such; this for whatever issue or limit or question is going on here.

Hi,

There is nothing popping up in my “mobile data” in settings. I don’t understand what the problem is. I have been unable to make/receive calls or messages. So, Apple support have been unable to reach me

Hello. I had a subscription with Noon. But it was with the apple account. So when I when to log in this week it was cancel. I call noon and they said they never got the money so the cancel. The money was deducted from my bank account before the day I call. So I when and cancel my subscription with apple. When can I get my money back?

emmanuella256 wrote:

There is nothing popping up in my “mobile data” in settings. I don’t understand what the problem is. I have been unable to make/receive calls or messages. So, Apple support have been unable to reach me

If a network reset fails, then find a different path for the return call from your carrier and/or from Apple.

KushBangi wrote:

How can i reset my itunes and appstore????kindly help

If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help. 

Tap or click on that blue-text link there to start your contact with the folks at Apple.

There is nothing you can do here to clear this, other than to discuss this directly with Apple. We’re other users, not folks that work for Apple. We can’t access your Apple ID or payment data, nor can we look up details of whatever the confusion or issue here might be. And nothing you can do can clear this, other than contacting Apple.

my iphone 13 pro max is under warranty. I checked with the local service provider who informed me that since the mechine is meant for Japan they have to get down the part from them and I have to pay for the cost. I told them that is under an international warranty. I purchased the mechine from Dubai. Please let me know the correct procedure please

senuri wrote:

my iphone 13 pro max is under warranty. I checked with the local service provider who informed me that since the mechine is meant for Japan they have to get down the part from them and I have to pay for the cost. I told them that is under an international warranty. I purchased the mechine from Dubai. Please let me know the correct procedure please

iPhones don't have an international warranty. The warranty is generally restricted to the country in which they were intended for original sale. So you would need to take your phone to Japan for the warranty to be honored.

When an Iphone is bought from overseas and it is under an apple warranty can a local apple service center refuse it for taking for repairs saying: this was bought from another country? is it the policy of Apple ?

katlyn299 wrote:

Ok I ordered beats the sunset pink ones and It said it was at my door on the 3rd but I didn’t see it that day so I been waiting and no headphones so now I want to know what happened

Contact Apple. Use the Get Support link in the upper right of this webpage.

zdravkoj wrote:

Mu OtterBox Otterfox wireless chargers not working

Unplug and re-plug the charger, and restart the iPhone, and try again. Try a different Qi charger, or try a different iPhone with this same one, or preferably both. This to test where the problem moves. Then best contact OtterBox support for assistance with OtterBox products, and Apple Support if the problem stays with the iPhone.

I got Apple Card online Cost of $300 not long

and it keep showing ‘’The certificate has been disabled , not show the amount on the card snd I got debit on my account

please quickly enabled it and make it activated thank