How to chat with live Apple Customer Support agent?

emmanuella256 wrote:

There is nothing popping up in my “mobile data” in settings. I don’t understand what the problem is. I have been unable to make/receive calls or messages. So, Apple support have been unable to reach me

If a network reset fails, then find a different path for the return call from your carrier and/or from Apple.

jannette194 wrote:

Hello. I had a subscription with Noon. But it was with the apple account. So when I when to log in this week it was cancel. I call noon and they said they never got the money so the cancel. The money was deducted from my bank account before the day I call. So I when and cancel my subscription with apple. When can I get my money back?

Request a refund for apps or content that you bought from Apple - Apple Support

How long for a (granted) refund ro arrive? Up to 60 days, per:

Check the status of a refund for apps or content that you bought from Apple - Apple Support

KushBangi wrote:

How can i reset my itunes and appstore????kindly help

If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help. 

Tap or click on that blue-text link there to start your contact with the folks at Apple.

There is nothing you can do here to clear this, other than to discuss this directly with Apple. We’re other users, not folks that work for Apple. We can’t access your Apple ID or payment data, nor can we look up details of whatever the confusion or issue here might be. And nothing you can do can clear this, other than contacting Apple.

nemr68 wrote:

I want buy an iPhone 13 pro and I wasn’t trade my iPhone 11 max pro

So buy one.

Visit an Apple Store, or an authorized reseller, or visit the Apple online store.

For the Apple online store, see the “Buy” button on this webpage:

iPhone 13 Pro and iPhone 13 Pro Max - Apple

There are various ways to trade-in an iPhone, or to sell it privately.

For how to prepare it for sale, visit this webpage:

… What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

For details on the Apple trade-in program, visit this webpage:

… Apple Trade In - Apple

(We’re also other users like you, and not folks that work for Apple.)

laron117 wrote:

i sent the wrong person $100 on Apple Pay at 12:43 am

How to cancel or dispute an Apple cash transaction:

… Send and receive money with Apple Cash - Apple Support

Just like cash, if the receiver has accepted the payment, the money is gone.

china231 wrote:

I was charged $7.45 for some reason. Can you explain why and can I get my refund back?

Us? No. We cannot explain any of this. We don’t work for Apple. We’re other customers. We have no access to your Apple ID and payment and billing info.

You? You can look up what you purchased from Apple in Billing and Subscriptions (link below), and—if you’ve not authorized a purchase from Apple and the charge is not listed associated with your Apple ID—can contact your financial provider (see the back of your payment card, usually) and dispute the charge. If the charge was associated with your Apple ID account, and is not one you recognize, then your Apple ID was probably compromised (re-using passwords is deadly) and you’ll want to change your Apple ID and other core passwords, and then contact Apple Support (telephone numbers linked earlier in thread) and discuss the charge.

Subscriptions and Billing - Official Apple Support

https://support.apple.com/en-us/HT204145

edmont224 wrote:

i have problem id apple

What might the problem be?

More context, more detail, and more background info might help us get you to the answer you need more quickly.

Maybe your Apple ID is disabled? If so, start here: If your Apple ID is locked or disabled - Apple Support

my iphone 13 pro max is under warranty. I checked with the local service provider who informed me that since the mechine is meant for Japan they have to get down the part from them and I have to pay for the cost. I told them that is under an international warranty. I purchased the mechine from Dubai. Please let me know the correct procedure please

senuri wrote:

my iphone 13 pro max is under warranty. I checked with the local service provider who informed me that since the mechine is meant for Japan they have to get down the part from them and I have to pay for the cost. I told them that is under an international warranty. I purchased the mechine from Dubai. Please let me know the correct procedure please

iPhones don't have an international warranty. The warranty is generally restricted to the country in which they were intended for original sale. So you would need to take your phone to Japan for the warranty to be honored.

senuri wrote:

my iphone 13 pro max is under warranty. I checked with the local service provider who informed me that since the mechine is meant for Japan they have to get down the part from them and I have to pay for the cost. I told them that is under an international warranty. I purchased the mechine from Dubai. Please let me know the correct procedure please

I’m not quite sure what the locations (purchase and service) involved here might be.

If purchased in Japan: Legal - iOS Warranty Japanese - Apple

From the English translation of that document:

If purchased in UAE: Legal - iOS Warranty EMEA English - Apple (UAE)

From that document:

The Apple iPhone warranty is country-specific, as are some of the hardware.

If you purchased in Japan and are seeking repair in UAE, you can be asked to pay for the repair.

If you purchased this iPhone new from Apple or an authorized reseller in UAE and are now requesting hardware service in UAE and were somehow sold a Japanese model, then you will want to discuss this directly with Apple Support, and you will want to have your purchase receipts available.

BracksChi wrote:

Hi you have been taking £7-99p and £2-99PS out of my account for the last year why every month

Hi. No, we haven’t been billing you. We’re not Apple. We’re other users, like you.

Tap or click on the following blue-text link for information on billing by Apple, and subscriptions with Apple:

… Subscriptions and Billing - Official Apple Support

You probably have a subscription or two.

You can view your subscriptions by following the links on that subscriptions-and-billing webpage.

annesutcliffe wrote:

i need a refund

Hi. We can’t authorize a refund. We’re not Apple. We’re other users, like you.

Tap or click on the following blue-text link for information on billing and subscriptions and refunds:

… Subscriptions and Billing - Official Apple Support

You can request a refund by following the link on that webpage.

When an Iphone is bought from overseas and it is under an apple warranty can a local apple service center refuse it for taking for repairs saying: this was bought from another country? is it the policy of Apple ?

senuri wrote:

When an Iphone is bought from overseas and it is under an apple warranty can a local apple service center refuse it for taking for repairs saying: this was bought from another country? is it the policy of Apple ?

Yes, and yes, respectively.

Different countries and regions can and variously do have physically different iPhone hardware; different electronics and chassis parts.

World-wide spare parts are not stocked world-wide, and would have to be ordered and shipped.

Here are the Apple Hardware Warranty details: Your Hardware Warranty

From the the March 28, 2013 to present version of that document:

Alexandra1031 wrote:

I was looking at the credit card offer and I got approve by I want to see my limits before I accept it but I can see the limit or the offer to accept the card

The Apple Card offer information should include the initial limit.

If not, you can: contact Apple Support.

More info:

… How your Apple Card application is evaluated - Apple Support

… How to view your available Apple Card credit details or request a credit limit increase - Apple Support

We are not folks that work for Apple, we are other users like you, and we don’t have access to this info.