How to chat with live Apple Customer Support agent?

Rickylopez09 wrote:

Hello I have a quick question

What might that question be?

As this is a forum and not a chat—works more like email, and less like Messages—it helps to post the question and supporting details and versions straight away.

Hello dear Apple store, how are you!

I just purchase a 14 pro max 256G gold in your store, may I ask you to post it to me quickly? I just settled my order, and then I found that if I place an order at JBHIFI, I can pick up the goods immediately, if possible,I would like to ask you to ship to me as soon as possible, thank you very much!

[Personal Information Edited by Moderator]

LiLlianlee wrote:

Hello dear Apple store, how are you!

Hello dear Lillianlee. This is not the Apple Store. You are addressing fellow users who have no ability to to access your orders nor change them. You should have gotten an email confirming your order. It will have contact information on it. Use that.

gwyndolyn55 wrote:

I am waiting an Order. Original delivery date today 12/28/2022 No update on expected delivery

You'll want to discuss your question with Apple Support directly, as we're other users like you and not folks that work for Apple, and nobody here has access to Apple order fulfillment and shipping data. Use the Support link in the lower left corner of this webpage, and chat or call Apple.

My old Iphone is dead and can not get calls or texts, can I still get my apps and data, photos to transfer to my new phone? and can i do it at verizon store where I bought my iPhone? I'm afraid if I open my new phone at home and skip over "transfe"r i won't be able to get my info and verizon store won't be able to help me.... please advise

Drivetech wrote:

Hie can would you please help me empty my balance because i need change region

Use the Support link in the lower left corner of this webpage, and chat or call Apple as available. We can’t access your Apple ID and balance. Apple can.

rajiv44 wrote:

I want to clear my funds from Apple ID

Add a debit or credit card, and buy something. The Apple ID balance will be used in preference to the payment card, with the remainder of the purchase deducted from the payment card. Otherwise, use the Support link in the lower left corner of this webpage, and chat or call Apple Support as available.

JWmeow wrote:

Hihi

Hello, and welcome.

Do you have a particular question about Apple products or services?

Or are you like many of us here, and simply excited for the upcoming one year anniversary of this thread? 🤣

Tashan9900 wrote:

Hello my phone getting over heated when seeing videos

Use the Support link in the lower left corner of this webpage, and chat or call Apple Support as available.

An iPhone will heat up from heavy graphics usage and display backlight usage, and from networking usage too if streaming, so the question then becomes “how much?” and “why?”.

Particularly if the iPhone goes into thermal shutdown, that can indicate high ambient temperature, or potentially a battery or other hardware problem.

Fleecytundra wrote:

They double charged me on the app store

Use the Support link in the lower left corner of this webpage, and chat or call Apple as available. We can’t access your Apple ID and balance. Apple can.

Charles7283 wrote:

My friend forgot his iPhone password and he doesn’t want it to erase everything so what is a way to restore his phone with everything still on it

Nope. The forgotten passcode is the decryption key for the data. No passcode, no data. No backup, (also) no data.

i got a new phone and I have EarPods but they worked just fine. Recently I lost my AirPods for a day and I found them again. Nothing ever happened to them but they sound really low no matter how high my volume is. I cleaned my AirPods and they still are low

beanpot2023 wrote:

how come my ipad wont show where my iphone is

The iPhone could be off, its battery depleted, stolen, out of communications range, damaged, dunked, there are myriad reasons why location data might not be available.

tessina144 wrote:

Hi my App Store and iTunes is disabled how can I retrieve it back

Nothing you can do to clear this, other than directly contacting Apple Support. Per Apple: If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help. 

tasid wrote:

Hello

Hello and welcome.

This isn't a chat function, it's a forum, so please go ahead and provide your question and some background info if needed, and maybe somebody here can answer it.