How to chat with live Apple Customer Support agent?

zdravkoj wrote:

Mu OtterBox Otterfox wireless chargers not working

Unplug and re-plug the charger, and restart the iPhone, and try again. Try a different Qi charger, or try a different iPhone with this same one, or preferably both. This to test where the problem moves. Then best contact OtterBox support for assistance with OtterBox products, and Apple Support if the problem stays with the iPhone.

I got Apple Card online Cost of $300 not long

and it keep showing ‘’The certificate has been disabled , not show the amount on the card snd I got debit on my account

please quickly enabled it and make it activated thank

abdulmujeeb wrote:

I got Apple Card online Cost of $300 not long

and it keep showing ‘’The certificate has been disabled , not show the amount on the card snd I got debit on my account

please quickly enabled it and make it activated thank

You will need to discuss this with the folks that work for Apple, and not with us.

Start here: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Support links are included there.

Rickylopez09 wrote:

Hello I have a quick question

What might that question be?

As this is a forum and not a chat—works more like email, and less like Messages—it helps to post the question and supporting details and versions straight away.

Hello dear Apple store, how are you!

I just purchase a 14 pro max 256G gold in your store, may I ask you to post it to me quickly? I just settled my order, and then I found that if I place an order at JBHIFI, I can pick up the goods immediately, if possible,I would like to ask you to ship to me as soon as possible, thank you very much!

[Personal Information Edited by Moderator]

montserrat69 wrote:

Hi dear a £49.99 amount came of my account fro a subscription. Please can you cancel a refund the money please. This leave me with not money to eat thanks

This is a user-to-user forum. We’re other users, like you, and not Apple. We can’t access your Apple ID or subscriptions.

Here is what to do: If you want to cancel a subscription from Apple - Apple Support

Then this: Request a refund for apps or content that you bought from Apple - Apple Support

My old Iphone is dead and can not get calls or texts, can I still get my apps and data, photos to transfer to my new phone? and can i do it at verizon store where I bought my iPhone? I'm afraid if I open my new phone at home and skip over "transfe"r i won't be able to get my info and verizon store won't be able to help me.... please advise

If you have a backup on your old phone in iCloud, you will be able to restore that to your new phone.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Even if you don't have a backup, if you log into the new iPhone with the same Apple ID as the previous one, you will be able to download all of your apps again.

Redownload apps and games from Apple - Apple Support

Verizon's assistance is not required.

richfrommanhasset wrote:

my older wireless keyboard won't sync with my Mac Mini since I did the most recent Ventura upgrade. keyboard worked this morning. I upgraded Ventura. It won't sync now. I changed the batteries

Make sure the keyboard power switch is on. (I’ve made this mistake myself.)

Restart the Mac (mini with Apple silicon) or reset both the SMC and reset NVRAM (mini with Intel), and try again.

Here is what Apple suggests:

… If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support

Some of the Apple rechargeable wireless keyboards had a Lightning port used for pairing. If yours has this Lightning port, scrounge a Lightning cable and if it works while wired to the Mac. Given the battery swap, I’m going to guess yours lacks an option to cable the keyboard.

Otherwise, the keyboard or maybe the Mac Bluetooth may have failed. Make an appointment and bring it all into Apple for a look.

JWmeow wrote:

Hihi

Hello, and welcome.

Do you have a particular question about Apple products or services?

Or are you like many of us here, and simply excited for the upcoming one year anniversary of this thread? 🤣

luann200 wrote:

I know how to change my payment card BUT it won’t let me put in the exp. Date!

Those expiration dates usually update automatically, from the tie-in with the card issuer.

Apple references those automatic updates of the expiration date here:

… Change or remove the payment cards that you use with Apple Pay - Apple Support

If that update does not happen, remove the expiring card, and add the newly-issued card.

stany112 wrote:

I have iPhone 8 Plus I forgot passwords and. Also forgot security answers I want to log out that iPhone

Here is what to do:

If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

Apple’s I Forgot Service

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

As for one of the the usual problems here, it’s with Activation Lock, and Activation Lock is intended as a theft-deterrent mechanism. A theft deterrent that is easy to bypass would not be much of a deterrent.

Nobody here in the Apple Discussion Forums can help you clear Activation Lock.

To clear an Activation Lock, you will need the password of the associated Apple ID, or the original purchase receipt and a discussion with Apple Support, or similar proof of ownership.

If this device was recently purchased and the seller is still available, contact the seller for remediation or for refund. A remote unlock using iCloud is available to the person with the Apple ID holding the Activation Lock, if that person is still available and is inclined to unlock this device.

Again, only the person with the credentials to the Apple ID holding the lock, or Apple, can clear this lock. For Apple to clear the lock, you will have to provide a receipt with proof of original purchase and with matching serial number or IMEI, legal paperwork from an inheritance, or other similar proof of ownership materials.

For recovering access to your own Apple ID, see the links earlier in this reply.

If this iPhone was part of an estate and you are the heir:

How to request access to a deceased family member's Apple accounts - Apple Support

Purchasing devices with Activation Lock is unfortunately far too common. These are scams, and other fraudulent sales. These locked devices will not be useful to you, and are probably best recycled. See the following link for more info:

The All Too Common SAD Reality of Buying a Used iPad/iPhone

Area51aet77 wrote:

Hi I’m looking to leave positive feedback or take a survey of the professionalism of the support advisor who just helped me. I have a cash number Is there anyway I can take a Siri?

I'm not aware of a feedback link specifically for Apple Support.

You can call Apple Corporate HQ at +1 (408) 996–1010, and let them know.

That telephone number is from: Contact - How to Contact Us - Apple

SDavid59 wrote:

I have someone charging me from Apple for something I know nothing about. Charging my Credit Karma debit card multiple times. How can I find out who's doing this. All is unauthorized.

If the charges are not appearing in your billing info for any of your Apple IDs, it would then appear your payment information has been compromised and you will want to contact your financial provider and notify them of the apparent fraud.

Here is how to check your billing: Subscriptions and Billing - Official Apple Support

akam165 wrote:

there is problem when buying a program my Apple ID he says (your purchase could not be complete)

The full message is:

Your Purchase Could Not Be Completed

For assistance,

contact iTunes Support at www.apple.com/support/itunes/ww

I would suggest contacting iTunes Support, using that provided contact link.