''CONTACTING CARD ISSUER FOR AUTHENTICATION''

Question

''CONTACTING CARD ISSUER FOR AUTHENTICATION''

This is absolutely RIDICULOUS!!! I Never, ever had a problem buying songs on itunes for almost 20 years. Now this stupid security measure that appears when trying to buy a track has scuppered everything! I Recently put a similar post up when this started happening to me a few weeks ago. Although the process was slowwwwwwwwwwwwww at least I could-eventually-download a track although only one at a time.

Now I cant even do that!

So click to buy the track, a pop up box appears ''AUTHENTCATION REQUIRED'' European legislation requires banks to authenticate certain transactions'......so I click the OK button then on the screen a revolving circle and the words ''CONTACTING CARD ISSUER FOR AUTHENTICATION'' and now I'm just stuck on that page, nothing is happening. This has only started happening since I upgraded to Monterey, before that I could just buy a track with no security prompts.

I Have contacted my bank, they say there is no request coming through! I Have deleted my debit card on itunes then re added it and still the same. And I have plenty of funds in my account.

I Recently spent over £2,000 on a new Macbook Pro only to use for itunes as my previous 12 year old SONY laptop which I only used for itunes was full & running on out of date windows 7. Now that doesnt even get to the second stage when trying to buy a track! Its really, really annoying & is nothing but a massive inconvenience!!!! Surly there must be some way of pre authenticating a debit card so we dont have to go through all this hassle over a 79p purchase!!! Its ridiculous!

Any help will be much appreciated.

Posted on May 1, 2022 2:24 AM

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Answer 1

Top-ranking reply

richie wolves Author

Level 1

27 points

May 1, 2022 3:11 AM in response to richie wolves

UPDATE......

OK, solved the problem, hopefully this will help other uses....

So my payment method has always been my debit card. Tried several times deleting and re-adding to no avail. Noticed the PAYPAL option as another way of paying. So I have linked my paypal account to itunes and all works fine. Had to wait for paypal to send verification code to my phone on first activation but I have bought several tracks since & all that comes up is the touch ID activation before purchase none of that contacting the bank rubbish! Also works on my old SONY laptop, downloads straight away as theres no touch ID.

Hopefully others with same problem will be able to use PayPal to purchase & solve the download problems.

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Answer 2

aappa24

Level 1

8 points

May 2, 2022 2:54 AM in response to richie wolves

I have had this problem too…soooo slow and then I give up! Found a fix 🤞🏻Working so far! I changed payment from credit card to Apple Pay (ironically it’s the same card!)

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Answer 3

May 2, 2022 9:38 AM in response to aappa24

Nice, thanks! Using Apple Pay (with the same card) worked for me as well.

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Answer 4

May 1, 2022 11:56 PM in response to richie wolves

Yep, same happening here. Went into my payments settings and it stated I needed to update my debit card, which I did (it was still in date but needed the 3-digit code again) but was still facing the issue even after updating. Only solution was PayPal, so this has not been a fun exercise when you try and make a simple transaction while your child is eagerly, but patiently, awaiting the movie you promised they could watch. PSD2 proving to be as fun as having to accept cookies on every website you ever visit for the rest of your days.

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Answer 5

May 2, 2022 2:09 AM in response to richie wolves

Yep, this sucks. I’ve tried several times in the past 24hrs. I’m going to wait another day to see if it gets sorted, otherwise I’ll use the Paypal workaround. It’s a car crash of a user experience though.

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