iPhone stolen and screen lock pin compromised, what they can do?

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Level 1

9 points

iPhone stolen and screen lock pin compromised, what they can do?

Hello,

my partner's iPhone 12 was stolen 15 days ago. She set it as "Lost" into the Find My application, made a police report and reported to the telephone company. She did not request a "Device data deletion" on the Find My application.

Yesterday my partner received a phishing sms asking for her screen lock pin and she introduced it :/

Immediately the device doesn't show anymore into the Find My application.

She has changed the passwords for all delicate apps: mail, instagram, paypal, icloud..

We are worried that now the thieves can access to personal information as SMS or pictures. Is this true?

What do they can do? So we can be ready

Can the police or Apple do something to block this phone?

Thanks for the support

Posted on May 1, 2022 3:13 AM

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Answer 1

fguillen Author

Level 1

9 points

May 1, 2022 1:36 PM in response to Smilin-Brian

Hello @Smilin-Brian, thanks for the tips.

1. Follow these important steps.

We did this already, the iPhone was set as "Lost" on "Find My".

After the thieves got the screen lock pin the device doesn't appear any more in the "Find My".. It looks like they disconnected the device from our account.

2. Call 1-800-MY-APPLE.

We are located in Germany, how can we find the Germany support phone?

3. Learn how to file a claim.

As I understand this only applies if you are "AppleCare+", we are not. Should we file a claim even if we are no "AppleCare+" :?

4. Get Support.

I did, but every time I go through this page I end in the same page you mention on point 1. "Follow these important steps."

5. Download the Apple Support app.

How this can help?

Thanks again

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Answer 2

KiltedTim

Level 10

196,089 points

May 2, 2022 3:55 AM in response to fguillen

That's what find my is for. There could be potential legal issues with Apple shutting devices down. With find my, it's the owner of the device doing it.

You can prove you purchased it, but you can't prove that you didn't sell or give it away.... I know, sounds ridiculous, but it's a common scam in parts of the world.

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Answer 3

KiltedTim

Level 10

196,089 points

May 2, 2022 10:41 AM in response to fguillen

Yes, but if they have the screen lock passcode, and it's a trusted device on the iCloud account and they have access to the email account used for the Apple ID, they can reset the password for the account, allowing them to remove the activation lock.

I suspect your partner got suckered into logging into their iCloud account at a bogus sign in screen in addition to giving up the passcode.

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Answer 4

fguillen Author

Level 1

9 points

May 3, 2022 12:58 AM in response to KiltedTim

Yes, you are right. I was asking her and in the phishing website they were asking her also her iCloud account details :/. They got everything! :/. The good thing is that she reacted quickly and she changed her iCloud password just after realising something was smelling wrong

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Answer 5

KiltedTim

Level 10

196,089 points

May 1, 2022 1:42 PM in response to fguillen

They can access any and all data on the device.

Apple can't do anything about it.

Report the theft to the police.

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Answer 6

May 1, 2022 6:50 AM in response to fguillen

The Complete Guide:

▷ Follow these important steps.

▷ Call 1-800-MY-APPLE.

▷ Learn how to file a claim.

▷ Get Support.

▷ Download the Apple Support app.

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Answer 7

May 1, 2022 1:49 PM in response to fguillen

▷ International Support. 🌐

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Answer 8

fguillen Author

Level 1

9 points

May 2, 2022 1:15 AM in response to Smilin-Brian

Super, thanks!

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Answer 9

fguillen Author

Level 1

9 points

May 2, 2022 1:16 AM in response to KiltedTim

Thanks @KiltedTime, I am surprised, that Apple can not block the phone by the IMEI, we have the invoice and everything to confirm the device belongs to us.

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Answer 10

fguillen Author

Level 1

9 points

May 2, 2022 9:22 AM in response to KiltedTim

I see. And once they had access to the screen lock pin they were able to disconnect the device from our iCloud account? I thought only the the iCloud owner can disconnect the device :?

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iPhone stolen and screen lock pin compromised, what they can do?

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