Movies not playing

My purchased movies wont play on the latest version of iTunes. The screen goes black and the programme freezes. I have uninstalled and re installed.

Music videos work OK.

Windows, Windows 6

Posted on May 1, 2022 8:11 AM

Similar questions

iTunes not playing any movies, purchased or rent I can no longer play the movies in my library, purchased or rent. when I tried to play the movie, it just shows black screen, no audio, no visual. even my older purchased movie that I used to watch now only shows black screen I've tried: logout my apple ID, restart the pc and re-login deauthorized pc, restart, re-authorized use the "show mini player" like suggested by one community member delete the movie from library and re-downloaded it and none of them worked. and even though the screen is blank and no sound, the display time kept running like normal, and my 48 hours rent limit is decreasing. the "working solution" so far (if you can call that a solution) is when I removed the download, and without re-downloading, I just straight up play the movie (streaming). Windows 11, iTunes 12.12.7.1
3788 4

1 reply

turingtest2

Level 10

278,351 points

May 2, 2022 6:40 AM in response to stevecj

How is your screen connected to your computer? Purchased movies might not play over VGA due to HDCP issues.

tt2

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Movies not playing

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