You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Foxenfriend
Foxenfriend Author
User level: Level 1
9 points

Apple Watch Series 7 ECG Not Working?

Hello everyone!


I've had my apple watch for a few months now and the ECG app suddenly stopped working. At first, I could get it to work by pressing the crown while in the app, but now I can't get it to work at all.


I've tried uninstalling and reinstalling the app, I've tried cleaning it with gentle soap, running it under water, restarting my apple watch, etc. I feel like I've exhausted everything I can do. Meanwhile, everything else on my watch works perfectly. I'm at a loss as to what to do know, so any help would be greatly appreciated. Thank you in advance!

Apple Watch Series 7, watchOS 8

Posted on May 2, 2022 7:10 AM

Reply
Question marked as Top-ranking reply
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
127,447 points

Posted on May 2, 2022 7:26 AM

Have you relocated to a country or region where ECGs are legally restricted? If so, this is expected.


Countries and regions: watchOS - Feature Availability - Apple


General info: Take an ECG with the ECG app on Apple Watch - Apple Support


If you have not, then use the Get Support link in the upper right of this webpage, and discuss this with Apple.

View in context

Similar questions

8 replies
Question marked as Top-ranking reply
User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
127,447 points

May 2, 2022 7:26 AM in response to Foxenfriend

Have you relocated to a country or region where ECGs are legally restricted? If so, this is expected.


Countries and regions: watchOS - Feature Availability - Apple


General info: Take an ECG with the ECG app on Apple Watch - Apple Support


If you have not, then use the Get Support link in the upper right of this webpage, and discuss this with Apple.

Reply
User profile for user: Community User
Community User

May 2, 2022 8:04 AM in response to Foxenfriend

Plan B;

On your phone go to: Settings/General/Reset/Reset All Settings.

This will erase your settings (without losing any data) and will allow you to re-setup the health app and re-enable the ecg app.


Be aware though that this will delete any cards setup in apple pay.

Reply

Apple Watch Series 7 ECG Not Working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up