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User profile for user: SamanthaLouise55
SamanthaLouise55 Author
User level: Level 1
8 points

Ecg will not work

No matter what I do, how tight my watch is or how still my arm is resting on the table the ecg app no longer works. I have hard reset the watch, updated to the most current version, uninstalled and reinstalled the ecg app. It use to work and now it won’t. It just bounces back an and forth between 30 and 29seconds or starts to read and then at 20 seconds restarts. I was recommended to get the watch by my cardiologist just for this feature and mine seems to be broken.

Apple Watch Series 6

Posted on Oct 11, 2022 5:55 PM

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User profile for user: drake211
drake211
User level: Level 5
5,651 points

Posted on Oct 11, 2022 6:38 PM

Hello,


  1. Make sure that your Apple Watch is snug and on the wrist that you selected in the Apple Watch app. To check, open the Apple Watch app, tap the My Watch tab, then go to General > Watch Orientation.
  2. Open the ECG app  on your Apple Watch.
  3. Rest your arms on a table or in your lap. 
  4. With the hand opposite your watch, hold your finger on the Digital Crown. You don't need to press the Digital Crown during the session. 
  5. Wait. The recording takes 30 seconds. At the end of the recording, you will receive a classification, then you can tap Add Symptoms and choose your symptoms.
  6. Tap Save to note any symptoms, then tap Done.


Take an ECG with the ECG app on Apple Watch - Apple Support


If you continue to have issues, you can contact Apple Support.

Thanks for reaching out! -Drake

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Question marked as Top-ranking reply
User profile for user: drake211
drake211
User level: Level 5
5,651 points

Oct 11, 2022 6:38 PM in response to SamanthaLouise55

Hello,


  1. Make sure that your Apple Watch is snug and on the wrist that you selected in the Apple Watch app. To check, open the Apple Watch app, tap the My Watch tab, then go to General > Watch Orientation.
  2. Open the ECG app  on your Apple Watch.
  3. Rest your arms on a table or in your lap. 
  4. With the hand opposite your watch, hold your finger on the Digital Crown. You don't need to press the Digital Crown during the session. 
  5. Wait. The recording takes 30 seconds. At the end of the recording, you will receive a classification, then you can tap Add Symptoms and choose your symptoms.
  6. Tap Save to note any symptoms, then tap Done.


Take an ECG with the ECG app on Apple Watch - Apple Support


If you continue to have issues, you can contact Apple Support.

Thanks for reaching out! -Drake

Reply

Ecg will not work

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