I am starting a new iPad with my business we started getting through the iPad and after we used the cellular data to start the iPad. A little gray box showed up in the middle of the screen saying guided access app unavailable please contact your administrator. Will go then to black and have to hard reset to get the screen back but cannot access anything
iPad, iPadOS 14
Do you have a MDM profile?
See this Apple article: Checklist: If you want to see if anyone else has access to your device or accounts
Checklist: If you want to see if anyone else has access to your device or accounts - Apple Support
See point 5.
So contact your company.
See also the Apple articles below:
Get started with a supervised iPhone, iPad, or iPod touch
Get started with a supervised iPhone, iPad, or iPod touch - Apple Support
Install or remove configuration profiles on iPhone
Install or remove configuration profiles on iPhone – Apple Support (UK)
Do you have a MDM profile?
See this Apple article: Checklist: If you want to see if anyone else has access to your device or accounts
Checklist: If you want to see if anyone else has access to your device or accounts - Apple Support
See point 5.
So contact your company.
See also the Apple articles below:
Get started with a supervised iPhone, iPad, or iPod touch
Get started with a supervised iPhone, iPad, or iPod touch - Apple Support
Install or remove configuration profiles on iPhone
Install or remove configuration profiles on iPhone – Apple Support (UK)
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