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Trying to restore new iPad because passcode was lost, not allowing me to?

Bought a refurbished iPad pro 9.7 but passcode was lost, so followed prompts to restore iPad. When I pushed the top on/off button and volume button on side top to restart after plugging it into my computer, the apple logo comes up briefly but then the iPad/restore message comes back. It won't allow me to restore? or get new passcode to access the iPad?

Posted on May 2, 2022 10:33 AM

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Posted on May 2, 2022 11:08 AM

Follow the steps here carefully: link-> If you forgot your iPad passcode - Apple Support


If it keeps telling you it needs a passcode, then you are doing it wrong. The iPad should boot up into recovery mode, and and iTunes or Finder should then offer to restore it.


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Trying to restore new iPad because passcode was lost, not allowing me to?

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