iPhone voicemail issue

Question

iPhone voicemail issue

When someone leaves a voicemail on my iPhone 11, I can see that I have received a call because the "recents" icon at the bottom of the screen indicates a new call. But the nearby voicemail display does not show that the caller has left a message. A few hours later, typically when I am using the phone for another call, the voicemail indicator will light up and I will then be able to access the missing voicemail. But it is very frustrating not to be able to access the voicemail in a timely fashion. Any suggestions would be most appreciated.

Posted on May 2, 2022 12:32 PM

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Answer 1

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Lawrence Finch

Level 10

202,746 points

May 2, 2022 12:47 PM in response to Minnesota Rex

Roaming off is not a problem, unless you are not in an AT&T area.

Calls on other devices is irrelevant.

Turning on Wi-Fi calling might help, but unlikely.

But all of voicemail, including visual voicemail, is controlled by your carrier, so you need to work with them to solve it. At least AT&T is easier to work with than Verizon 😈

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Answer 2

May 2, 2022 12:42 PM in response to Lawrence Finch

My cellular data is enabled, but Cellular Data Options is set to "Roaming Off."

Under AT&T, "Wi-Fi Calling" is disabled, as is "Calls on Other Devices." But from your comment, I suspect these are irrelevant.

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Answer 3

May 2, 2022 12:34 PM in response to Minnesota Rex

Voicemail is recorded on your carrier’s server and downloaded over cellular data (NOT Wi-Fi) to your phone. So cellular data must be enabled for voicemail to be downloaded to your phone.

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Answer 4

May 2, 2022 12:49 PM in response to Lawrence Finch

Thanks! Much appreciated.

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iPhone voicemail issue

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