You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Damaged phone frame

Does AppleCare+ cover if the body/frame of the iPhone 12 gets scratched? Could they replace it as well?

iPhone 12, iOS 15

Posted on May 2, 2022 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on May 2, 2022 2:52 PM

A scratch is generally considered cosmetic damage and it not covered under AppleCare+. Apple will not repair/replace an iPhone with cosmetic damage.

1 reply

Damaged phone frame

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.