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Two factor authentication is being sent to an old number

Is there an alternative way to reset password when you no longer own the phone number used for two factor authentication?


[Re-Titled by Moderator]

iPad Air 2, iOS 12

Posted on May 3, 2022 7:32 AM

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Question marked as Top-ranking reply

Posted on May 3, 2022 7:34 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code to sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

1 reply
Question marked as Top-ranking reply

May 3, 2022 7:34 AM in response to MBrady123

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   *


If you can get a code to sign in, you need to change/add the number on your Apple ID. Look in the Security section when signed in online. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage

Two factor authentication is being sent to an old number

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