Pencil

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Level 1

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Pencil

How can Apple sell a product it won't stand behind my pencil was left _ uncharged for to long and that makes it unable to take a charge obviously bad design .because you can’t change battery out your forced to buy a new one when they could easily give you a replacement leaving a very upset customer when I bought pencil I was not warned to keep it charged at all times would not recommend this or any other apple product for they must be poor if they can’t afford a free pencil -

iPad Pro, iPadOS 15

Posted on May 3, 2022 3:13 PM

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Answer 1

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k_p95

Level 5

4,088 points

May 3, 2022 3:22 PM in response to Troyr8660

Hi,

On the contrary. If you are using Apple Pencil 2nd Gen, you can charge it by connecting it to your iPad.

If your Apple Pencil is unable to hold a charge, first or second generation, i would contact Apple Support for further assistance with service options.

If you have AC+ for your iPad, you can use an incident to cover service on your Apple Pencil if it also has accidental damage. Otherwise, battery service would not incur a fee.

If your Apple Pencil is out of warranty, and you do not have an active AC+ contract for your iPad, then you are looking at OOW pricing to have the Apple Pencil serviced.

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