Forgot old passcode

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Forgot old passcode

Good morning,

i forgot the password for my iphone, i did the reset and now when i go to update Apple ID Settings its ask me for old passcode and i can't remember...

When i press ' forgot iPhone passcode ' send me to 'rest encrypted data' and next send me ' reset end-to-end encrypted data' for delete something from icloud

I don't want tom lose my stuff, how i can do to fixed this?

Thanks

iPhone 11 Pro Max, iOS 15

Posted on May 5, 2022 2:57 AM

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Answer 1

Chris_C1

Community Specialist

May 6, 2022 8:46 AM in response to JoanaPereira

Hi JoanaPereira,

Thanks for contacting Apple Support Communities!

Taking a look at How to reset your iPhone, iPad, or iPod touch when you forgot your passcode,

"Before you reset your device

You need to have a device that's using iOS 15.2 or iPadOS 15.2 or later.
Your device needs to be connected to a cellular or Wi-Fi network.*
You'll need your Apple ID and password that you used to set up your device."

"When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode."

If you do not have a current iCloud backup, your data and settings will not be restored.

We hope this helps.

Take care!

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Forgot old passcode

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