Activation lock problem can’t recall password

I dropped my phone so it stopped working then i gave my phone to repair and after the repair it is locked due to activation lock , now i know the apple id address but I don’t know the password so my phone is not opening,so plz help me recover my phone

iPhone 7

Posted on May 5, 2022 5:30 AM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2022 5:31 AM

To remove the activation lock you can either remove it with the correct Apple id and password

If you forgot your Apple ID password - Apple Support


Or if you are unable to do so, and you have proof of purchase, you can apply for Apple to remove the activation lock


See this guide:

How to remove Activation Lock - Apple Support


The step to remove without knowing the Apple ID is under Start a support request


then "Get started" on the next page

Here is the direct link:

https://al-support.apple.com/#/additional-support


Good luck!

1 reply
Question marked as Top-ranking reply

May 5, 2022 5:31 AM in response to mohid192

To remove the activation lock you can either remove it with the correct Apple id and password

If you forgot your Apple ID password - Apple Support


Or if you are unable to do so, and you have proof of purchase, you can apply for Apple to remove the activation lock


See this guide:

How to remove Activation Lock - Apple Support


The step to remove without knowing the Apple ID is under Start a support request


then "Get started" on the next page

Here is the direct link:

https://al-support.apple.com/#/additional-support


Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Activation lock problem can’t recall password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.