You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Corrupted update (15.4.1) software preventing iPhone XR restore

Hello:

Halfway through restore of iPhone XR (MacBook Pro, Catalina), a yellow/white triangle popped up, stated: “The software for the iPhone “iPhone” was corrupted during download. Disconnect and reconnect, then try again. Make sure your network settings are correct and your network connection is active, or try again later.” (BTW, both iPhone and my Mac were up-to-date prior to restore attempt, and I'd backed up iPhone and turned off Find My.)


I followed the instructions: disconnected, reconnected, etc., and on second attempt the same window popped up, again, this time 1/4 way through restore.


So, I went into iPhone settings > General > Storage > Update, found the update and tried to delete it... it won't delete.


Q: How do I delete a corrupted software update on my iPhone XR that won't delete when I press "Delete", so that I may, finally, restore my device to factory?


Your sage advice and wisdom on this issue would be greatly appreciated.


Thank you!

iPhone XR, iOS 15

Posted on May 5, 2022 12:34 PM

Reply
Question marked as Top-ranking reply

Posted on May 5, 2022 12:38 PM

Hey there,


See this article ☞ If you can't update or restore your iPhone or iPod touch – Apple Support (AU)


Similar questions

1 reply

Corrupted update (15.4.1) software preventing iPhone XR restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.