naveedboston wrote:
We have multiple laptops that have been returned to inventory after previous users left the company. When originally assigned to users, we recorded the device in ABM. However, new users created their own apple ID and password. Now I cannot wipe out the drives and rebuild them. At every attempt I am prompted to use the original apple ID and password.
We now have also deployed Moysle and linked it to ABM. We were told that if we rebuild the laptops, using the recovery tool at restart, the laptops will connect to Moysle and start a fresh setup. It is now doing such a think. Again, we are prompted to provide the original apple ID and password.
Any advise and suggestion is greatly appreciated. Thanks
Did you try Moysle Support:
https://mosyle.com/?contact=open
Access Mosyle's Exclusive Portal for the Apple Team
https://business.mosyle.com/applemember
Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support
—reinstalling macOS on your Mac with Apple M1 chip
If an error occurred while updating or installing macOS - Apple Support
more on management:
ref: Apple Configurator 2 - (Dummy guide Neede… - Apple Community
See Apples new device management, 24/7 support, and cloud storage. So your small business can easily manage every employee’s iPhone, iPad, and Mac
Business Essentials - Apple
About Activation Lock on your Mac
Activation Lock for Mac - Apple Support
>System Preferences>Profiles
https://it.umn.edu/services-technologies/how-tos/how-tell-if-macos-computer-being-managed
About Startup Security Utility
About Startup Security Utility on a Mac with the Apple T2 Security Chip - Apple Support
Use configuration profiles to standardize settings on Mac computers
Use configuration profiles to standardize settings on Mac computers - Apple Support
When reinstalling Mac OS —
When you activate the OS, the Mac will check with Apple activation servers and if it is a corporate owned device, it will flag you to enter the admin/IT/user credentials in order to finish.
