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Mac-Addict Author

Level 1

9 points

Mail mixing up summary and actual email

Today, and periodically in the past, an email appears in the Apple Mail desktop client showing one set of info in the summary column that does not match at all what the actual email is. (see screen shot) And in today's case there are two emails which have exchanged summaries. I've not seen that before. I quit Mail and reopened it with no effect. And Mail keeps trying to tell me that one is junk, though it is not.

This email happens to be to my Yahoo.com address and the emails appear fine in the Yahoo mail web client but this also happens with other email addresses. This happens to be happening on my 16" 2021 MacBook Pro running Monterey v12.3.1 but it has happened on my older 27" iMac running various version of the OS.

MacBook Pro 16″, macOS 12.3

Posted on May 5, 2022 9:49 PM

Top-ranking reply

Miche11e_P

Community Specialist

Posted on May 7, 2022 6:49 AM

Hi Mac-Addict,

Thanks for contacting Apple Support Communities!

Based on the behavior you're describing; it sounds like you'd benefit from rebuilding your mailbox: Rebuild mailboxes in Mail on Mac - Apple Support

When you rebuild mailboxes for IMAP or Exchange accounts, messages and attachments stored on your Mac are discarded, and then downloaded again from the mail server to your Mac. Your mailbox appears empty until the download is complete.

We hope this helps.

Cheers!

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Mail mixing up summary and actual email

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