Unable to renew Apple care +

Question

Level 1

14 points

Unable to renew Apple care +

I used the wrong credit card to pay for Apple care+. Apple instructed me to go in and change payment. Now that I have, Apple support and my email from Apple is stating that I cannot change cards and renew Apple care+ now. What kind of business is this? The phone hasn’t been in my possession over 60 days from buying it yet!

iPhone 13, iOS 15

Posted on May 6, 2022 7:30 AM

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Answer 1

sberman

Level 10

272,622 points

May 6, 2022 3:17 PM in response to mytsi

Let’s examine what you said.

”I used the wrong credit card to pay for AppleCare +.” So apparently you have purchased AppleCare+, and paid for it using a credit card you really didn’t care to use. Nonetheless, you bought it and have it.
”Apple is stating that I cannot change cards and renew Apple care + now.” Well, it sounds like the deed is done. “Renew” sounds irrelevant, as you are likely not referring to extending your AppleCare+ beyond the term you already purchased. Maybe this will help. Cancel or change the payment method for your AppleCare plan - Apple Support

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Answer 2

mytsi Author

Level 1

14 points

May 8, 2022 9:20 AM in response to sberman

I would very much like to renew but was told by Apple associate I could not due to “Apple policy.” Is this true in a card such as this? I did go to the link you provided to begin with to change the payment method. Doing this caused me to not be able to renew and Apple associate could not change this according to him. Has anyone had this problem? Thank you for your reply.

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Unable to renew Apple care +

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