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Trying to login to my Apple ID on a new iMac, every time I try it fails???

Why does the correct password keep failing on my new iMac ?

Refuses on iCloud ID in settings but not on the web page for iCloud???

Also on App Store??

Frustrating as it's ok on my MacBook Pro that I'm using now.

Posted on May 6, 2022 10:21 AM

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Question marked as Best reply

Posted on May 6, 2022 10:53 AM

It sounds like something may be confusing the OS.


If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

Please see > How to use safe mode on your Mac - Apple Support 


Safe mode disables loading third-party drivers, forces the OS to clear certain caches and logs and does other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.


If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

4 replies
Question marked as Best reply

May 6, 2022 10:53 AM in response to lestgh

It sounds like something may be confusing the OS.


If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

Please see > How to use safe mode on your Mac - Apple Support 


Safe mode disables loading third-party drivers, forces the OS to clear certain caches and logs and does other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.


If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

Trying to login to my Apple ID on a new iMac, every time I try it fails???

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