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Touchpad doesn’t work

Help! My touch pad doesn’t work on new iPad Air 5 (with apple keyboard). Any suggestions please?

iPad Air, iPadOS 15

Posted on May 7, 2022 12:48 PM

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Question marked as Best reply

Posted on May 8, 2022 12:54 PM

Hello Dawn-77,


It sounds like you're having an issue with the trackpad on your Magic Keyboard. Is that right?


What happens when you try using it? Does the keyboard itself seem to work?


Depending, this could help to Set up and use Magic Keyboard for iPad:


"Adjust trackpad settings and keyboard brightness


To adjust your trackpad, go to Settings > General > Trackpad. You can change the tracking speed—the speed that the pointer moves—as well as the scrolling direction. And you can turn on or off Tap to Click and Two Finger Secondary Click.


Like an iPad, the brightness of the Magic Keyboard automatically adjusts based on the light conditions around you. If you want to manually adjust the brightness of the keys on your Magic Keyboard, go to Settings > General > Keyboard > Hardware Keyboard."


Let us know if adjusting those settings helps. Take care.

3 replies
Question marked as Best reply

May 8, 2022 12:54 PM in response to Dawn-77

Hello Dawn-77,


It sounds like you're having an issue with the trackpad on your Magic Keyboard. Is that right?


What happens when you try using it? Does the keyboard itself seem to work?


Depending, this could help to Set up and use Magic Keyboard for iPad:


"Adjust trackpad settings and keyboard brightness


To adjust your trackpad, go to Settings > General > Trackpad. You can change the tracking speed—the speed that the pointer moves—as well as the scrolling direction. And you can turn on or off Tap to Click and Two Finger Secondary Click.


Like an iPad, the brightness of the Magic Keyboard automatically adjusts based on the light conditions around you. If you want to manually adjust the brightness of the keys on your Magic Keyboard, go to Settings > General > Keyboard > Hardware Keyboard."


Let us know if adjusting those settings helps. Take care.

Touchpad doesn’t work

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