HomeKit

Can´t remove Logitech Circle view security camera from HomeKit. I have booted the camera and tried to reinstall it. It doesn't respond. A text of some security issue appears.

Posted on May 8, 2022 1:29 AM

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Question marked as Top-ranking reply

Posted on May 10, 2022 3:03 AM

Hi,


Strange thing happened. Circle View did not react to anything when I used my iPhone. I couldn't even remove it from HomeKit. I tried to use my iPad Home and I could remove the camera and set it up again. Seems to work fine :) All devices are in same wifi.

4 replies

May 9, 2022 7:07 AM in response to hallanaro

Hi hallanaro,


Welcome to Apple Support Communities. We understand that you're having an issue with removing your Logitech Circle camera from HomeKit. We'd like to help.


Is this the only device you're having issues with when trying to remove it? If so, it's possible that connecting with Logitech's support would be a good first step: https://www.logitech.com/ This will allow them to isolate why this is happening with their device.


However, if you're having issues with multiple devices in HomeKit, you may want to Contact Apple Support for additional help.


Hope that helps!




May 9, 2022 9:39 AM in response to hallanaro

Thanks for the reply, hallanaro.


Try these steps to remove the accessory from your Home app:


  1. Press and hold the icon of the accessory you want to remove. 
  2. Tap on Settings.
  3. Scroll to the bottom and tap on Remove Accessory.


If you still aren't able to remove the accessory or need additional help, we'd encourage you to get in direct contact with our support teams. You can reach them here:


Apple Support


You can also find our phone number for your region at this link:


Contact Apple for support and service - Apple Support


Best regards.

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