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Level 1

4 points

My shortcut list will not disappear from my screen

How do I get rid of the shortcut menu on my locked ipad screen

iPad Pro 11-inch Wi-Fi, Cellular

Posted on May 8, 2022 4:20 AM

Top-ranking reply

Level 10

208,596 points

Posted on May 8, 2022 5:17 AM

Try a a "forced" restart of your iPad, using these instructions:

On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

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