Upgraded to new iPhone in a Verizon store and had to purchase more gigs in iCloud to back up my info… it shows on iCloud.com that there is 73 gigs of backup but has a “incomplete “ after…. My new phone now has lost a ton of information! I need help!

New phone did not update at store through iCloud and now new phone has so much information lost! Old phone memory deleted and iCloud.com shows 70+gigs of backup that I cannot seem to get due to Backup saying “incomplete “ what can I do? It’s showing there is data there as I am paying for but is it corrupted?

iPhone 13 Pro, iOS 15

Posted on May 8, 2022 1:58 PM

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May 8, 2022 11:53 PM in response to Oompalove

See the article Locate backups of your iPhone, iPad, and iPod touch - Apple Support

To avoid ruining any of your backup files, here's what you should know:

  • The Finder and iTunes save backups to a Backup folder. The location of the Backup folder varies by operating system. Though you can copy the Backup folder, you should never move it to a different folder, external drive, or network drive.
  • Don't edit, relocate, rename, or extract content from your backup files. For example, to restore from a relocated backup file, you need to move the backup file back to where it was in the Backup folder or the file won't work. Backups serve as a safe copy of almost all of your device's data and settings. So while you might be able to view or access a backup file's contents, the contents usually aren't stored in a format that you can read.

For old iPhone If you can't back up to iCloud - Apple Support

If restore from iCloud backup failed - Apple Support

About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup - Apple Support

If you restore iCloud data in old iPhone in that case the data can be transferred to new iPhone Transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

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Upgraded to new iPhone in a Verizon store and had to purchase more gigs in iCloud to back up my info… it shows on iCloud.com that there is 73 gigs of backup but has a “incomplete “ after…. My new phone now has lost a ton of information! I need help!

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