The music stops when the screen is locked

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The music stops when the screen is locked

Hi! The problem is this: only on the Swedish House Mafia - Paradise Again album does the phenomenon show that when the music plays on the phone and the display locks, the music stops. If a bluetooth headset is connected to the phone, the music will not stop. No problem with other albums or music. The subject is an iPhone 13 Pro. I reinstalled the Music app, the error persists. There is no such problem with the album on the iPhone XS, iPhone 12 and iPad Air 5th. Any idea what could be wrong? Thanks for the help! Tamas

iPhone 13 Pro

Posted on May 8, 2022 2:24 PM

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Answer 1

Omar_A1

Community Specialist

May 9, 2022 9:59 AM in response to kakuktamas

Hello Kakuktamas,

Thank you for reaching out to Apple Support Communities.

Let's try to delete the album and redownload it.

"Delete music on your iPhone, iPad, iPod touch, or Android device

Open the Apple Music app.
Go to Library and tap Downloaded to see your downloads. On your iPad, tap Downloaded in the sidebar.
Find the song, album, or music video that you want to remove.
Touch and hold the item, then tap Remove.
Tap Remove Download to remove the item from only this device. Or tap Delete from Library to delete the item across all of your devices."

More details can be outlined here: Delete music in the Apple Music app

If this album was purchased, this article can help you download it again: Redownload music

If you have this album due to an Apple Music subscription, this article can help you download it: Add and download music from Apple Music

If the issue persist, can you provide a few more details? What is your exact iOS version? Does this happen on cellular data, Wi-Fi, or both? Also, when did you first notice this?

Good Luck!

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The music stops when the screen is locked

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