iPhone 11 has cut out of one way audio. Has anyone confirmed a solution?

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Level 1

4 points

iPhone 11 has cut out of one way audio. Has anyone confirmed a solution?

Similar to previous post, i frequently have other party saying, "are you still there?". What is happening is that the outgoing audio on my end is cutting out, and it does not return unless call is terminated and redialed. Doesn't seem to matter where in home i am, and it happens whether i am using phone mic, speaker, or a blue tooth device. Same symptoms.

I spoke with Verizon and they suggested the network reset, i am waiting to confirm whether problem will repeat. Also reset SIM card as suggested.

What is NOT clear from the support blog is whether the suggestions have resolved problem, permanently , for any users. Would someone be able to comment here?

Thanks

Posted on May 9, 2022 8:02 AM

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Answer 1

Raicya

Level 10

210,087 points

May 9, 2022 9:28 AM in response to deigo65

Have you try to optimize the range of the mobile network?, see this Apple article:

If you see No Service or Searching on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad - Apple Support

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Answer 2

deggie

Level 10

167,519 points

May 9, 2022 11:52 AM in response to deigo65

If it wasn’t relevant why did you mark it as solved?

Simplex situations like yours can be from a number of causes. If you switch to speakerphone and the can hear you then it is a microphone issue, click on the Get Support link at the top right of this page. If you can immediately call the person back, or turn on Airplane mode then turn it off then call and the problem is gone that is going to be an issue with Verizon.

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Answer 3

Raicya

Level 10

210,087 points

May 9, 2022 12:20 PM in response to deigo65

The range of the mobile network (coverage area) is needed to call & text,.may be related that other party can't hear you sometime,

See -> If the microphones on your iPhone aren't working

If the microphones on your iPhone aren't working - Apple Support

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Answer 4

deigo65 Author

Level 1

4 points

May 9, 2022 12:29 PM in response to deigo65

Went to use pull down menu of options in addition to resolved, but it clicked through. Marking as resolved was a mistake. I read your reply, and based on my comments, and yours, it seems that it is NOT a microphone issue on phone. As mentioned, i have tried the network settings, which i assume is what you would consider to be a "verizon" problem. What is missing is someone, somewhere posting a note that says, "i did this and the problem has gone away". So there are "suggestions" offered, but no documented fixes. With two companies the size of Apple and Verizon, it is a shame that root cause is undetermined, and a clear path to resolution not documented. There are millions of iPhones on the verizon network, i'd think there would be ample cases to review to determine how the problem was fixed. If someone has successfully overcome this, please let me know how you did it.

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Answer 5

deigo65 Author

Level 1

4 points

May 9, 2022 11:46 AM in response to Raicya

How is this reply relevant to my issue? I made no mention of loss of mobile network service, the problem is confined to one-way audio drop.

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Answer 6

Raicya

Level 10

210,087 points

May 9, 2022 12:40 PM in response to deigo65

If your carrier confirms that there's no issue with your account or network, but you still can't connect to a cellular network, contact Apple Support.

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iPhone 11 has cut out of one way audio. Has anyone confirmed a solution?

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