You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello. I need help for my son’s account. He don’t remember his Apple ID and e-mail. We know only the password from Apple ID(( So he can’t use his new phone correctly. And he upset about his purchases and VIP status in games.
[Personal Information Edited by Moderator]
iPhone 13, iOS 15
See if he can recover the ID. Use every email address he can think of.
Apple ID - How to find your Apple - An iCloud e-mail address is an Apple ID.
Other ways to find your Apple ID
He can check if he is signed in to the App Store, FaceTime, or Messages on his iPhone, iPad, iPod touch, or Mac, or check if he is signed in to iTunes for Windows on a PC. He can also go to iCloud.com or appleid.apple.com and see if his Apple ID prefills on the sign-in screen.
What is he upset with in his purchases and VIP status in games?
See if he can recover the ID. Use every email address he can think of.
Apple ID - How to find your Apple - An iCloud e-mail address is an Apple ID.
Other ways to find your Apple ID
He can check if he is signed in to the App Store, FaceTime, or Messages on his iPhone, iPad, iPod touch, or Mac, or check if he is signed in to iTunes for Windows on a PC. He can also go to iCloud.com or appleid.apple.com and see if his Apple ID prefills on the sign-in screen.
What is he upset with in his purchases and VIP status in games?
Try contacting Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
If necessary, try Twitter.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
The previous phone was broken. We can’t fix it. And all the information which was on phone today isn’t able to my son. He want to reestablish the information. The variants that you offer don’t work in our situation. He doesn’t use any other ways to enter Apple ID. Only phone. He bought games from Apps. And upset because he must to pay for them once again, and his achievements disappeared. If it possible to reestablish Apple ID having only our personal information, we will be grateful. Thank you for answers
Did you try the first part of what I posted above?
Yes, we try to write different combinations of e- mail, but no one was write. We don’t use e-mail anywhere. He invented it one time for registration to get Apple ID more than year ago.
Good day, Eric. can we count on help in recovering apple id or will we still lose data?
I can’t find my country Belarus in Apple support list.