My Face ID has been disabled due to a problem being detected with the TrueDepth camera

My Face ID has been disabled due to a problem being detected with the TrueDepth camera. Has anyone had this problem?? If so, what did you do to fix it


[Re-Titled by Moderator]

iPhone X, iOS 15

Posted on May 10, 2022 8:55 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2022 9:01 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.


Regards

Giulio

1 reply
Question marked as Top-ranking reply

May 10, 2022 9:01 AM in response to Clmlecompte

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro - Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.


Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Face ID has been disabled due to a problem being detected with the TrueDepth camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.