You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hi there,finding it hard to update to IOS 14’pls.have iPad Pro 9.7

Hard to download iOS 14.was trying to download some some apps but there was a pop up telling me to update to iOS 14

iPad Pro, iPadOS 13

Posted on May 10, 2022 11:16 AM

Reply
Question marked as Top-ranking reply

Posted on May 10, 2022 11:25 AM

iOS 14 is no longer available to update to. You can only update to the most recent iOS version your iPad can support. For a 9.7" iPad Pro, that is iOS 15.4.1.


What happens when you go to Settings->General->Software Update?


If its showing iOS 14, then go to Settings->General->iPhone Storage find the iOS 14 update and delete it. Then go back to Software Update and see if it will download iOS 15.


2 replies
Question marked as Top-ranking reply

May 10, 2022 11:25 AM in response to vula193

iOS 14 is no longer available to update to. You can only update to the most recent iOS version your iPad can support. For a 9.7" iPad Pro, that is iOS 15.4.1.


What happens when you go to Settings->General->Software Update?


If its showing iOS 14, then go to Settings->General->iPhone Storage find the iOS 14 update and delete it. Then go back to Software Update and see if it will download iOS 15.


May 10, 2022 12:55 PM in response to vula193

Your 9.7 inch screen maybe too far behind in iPadOS upgrades/updates, as well.


If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina, or later macOS, installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum OS of iPadOS 15.4.1.


Make sure your iPad is, at least, charged to 50% or greater to attempt this.


Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out.


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

Apple Store employees will be glad to help/assist you.



Best of Luck to You!

Hi there,finding it hard to update to IOS 14’pls.have iPad Pro 9.7

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.